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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was clean, but the hotel definitely needs an upgrade (e.g. stains and holes in the carpets, scuffs and scratches in the countertops, stained chairs, smells a bit like old cigarette smoke). The staff are friendly and helpful. I probably wouldn't stay again, but in a pinch for an overnight I think it's fine.
Business response:
Carol, thank you for evaluating your stay at our hotel. While you liked our refreshing accommodations, we apologize for the cleanliness issues you encountered during your visit with us. We take such concerns seriously, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
3/10 rating When I arrived. They were still inspecting rooms. I had to wait about 30-40 mins just to check in and get my room. There were about 5 other people just waiting in the small lobby for the same thing. The bed in my room was hard, not comfortable at all. The front desk girl was very nice and sweet. Apologetic.
Business response:
German, thank you for staying at our hotel. We are sorry for the delay you experienced at the time of check-in and the inconvenience it caused. Please know we are taking every possible measure to ensure this does not happen again. We also regret you didn't get a comfortable night's sleep and the inconvenience caused due to it. On a positive note, we are glad you liked the service provided by one of our associates. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Since... read more
The employees were nice & helpful. The hotel is old & they need to up date all the rooms. Because this is an extended stay hotel, there were some sketchy people living there.
Business response:
Tama, thank you for taking the time to share your feedback. While we are pleased that you appreciated our friendly and courteous staff, we regret your disappointment with the condition of our property. Your comments are valuable, and we have noted them. We are also sorry for any inconvenience you had due to the other guests staying at our property. We hope you will consider giving us another chance to host you in the future. Sincerely, Hotel Management
Location was great, close to Freeways, my main concern was the rear door (to my wing) to the parking lot was not secure so anybody could gain access, the facet for both the shower and sink leaked.
Business response:
Martin, thank you for taking the time to evaluate your stay. We are glad you liked our convenient location close to the freeway. However, we are sorry for the disappointing experience you had with the maintenance issues in your suite. Rest assured, we will share your comments with our team to fix the problems. Furthermore, please be assured our guests are fully secured on our premises. We appreciate your feedback, and we hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.