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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Correct, nous avons passés 2 nuits. Beaucoup de bruit dans le couloirs des communs. Le petit dejeuné proposé.. du café, des muffins et des barres de cereales...
Business response:
Dear Adeline, Thank you for sharing your impressions of Extended Stay America. We are glad you enjoyed most of your stay; however, we are sorry for the concerns that impacted your experience. We apologize for the noise from inconsiderate neighbors and are also sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels br... read more
What was unique? The only seat in front of the television, which was bolted to the table and the table bolted to the floor, was the toilet! It was edge-on to the sofa and the bed. There wasn't enough toilet paper for one wipe when I checked in. The elevator is still not working. Good? I felt safe as a solo female traveler.
Business response:
Dear James, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management
Convenient location to work, nice & friendly staff.
Broken sink and broken dreams Needs to be redone. The elevator wasn't working. I changed rooms because the sink's drain stopper was broken and they didn't want to fix it. The second room had a bad A/C unit-I was hot all night. Both rooms need new carpet, new paint, floors cleaned, etc. It looks nice from the outside, but inside it is a dive.
Business response:
Dear David, Thank you for taking the time to review your stay with us. We are sorry for your experience and regret the inconvenience of shifting rooms. When maintenance issues arise, we understand how frustrating they can be. We have taken note of your comments and will ensure it is addressed appropriately. We want to provide every guest with a seamless, outstanding experience; therefore, we look forward to having you stay with us again so we can show you our dedication to exceptional hospitality.Sincerely,Hotel Management
I was there 1 night. I needed a place that was economical, close to the airport, wi-fi, comfortable room that was safe. This facility provided all that I needed.
Business response:
Dear Joseph, Thank you for letting us know how much you enjoyed your stay at Extended Stay America. We are delighted you got a great night's rest and that the room and amenities met your needs. It is important to us that your stay is as comfortable and carefree as possible. Thank you again for your kind words. We look forward to having you back soon.Sincerely,Hotel Management
Was great! Kept the kitchen sink covered cause smelled pretty bad..other than than good
Had to get rooms switched cause first room had bed bugs. Upon further inspection there was trash under the bed.
Business response:
Dear Stephen, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your first room, and we apologize for not meeting your expectations. We have shared your concerns with our team to ensure these concerns are not repeated. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,620 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.