Extended Stay America - Phoenix - Biltmore

Business response:

Dear Amanda, we apologize for the housekeeping and maintenance issue you faced, and we regret the inconvenience this undoubtedly caused during your stay. Our Housekeeping and Maintenance team usually does a great job ensuring our guests have an exceptional experience at our hotel. Unfortunately, we failed to provide that for you. However, we appreciate you recognizing the service provided by our staff. We have taken note of the concerns you raised as we continually strive to ensure a perfect visit for every guest. We hope yo... read more

Business response:

Dear Jeanette, thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. We aim to provide an exceptional experience for our guests, and we’re glad we hit our mark. We apologize for any inconveniences you may have faced during your stay. It was a pleasure hosting you, and we look forward to seeing you again on your next visit.Sincerely,Hotel Management 

Business response:

Dear Maria, thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Sincerely,Hotel Management