Extended Stay America - Phoenix - Biltmore

Ronald 

on Expedia

a year ago

Mijn kamer zou maar 1 x per 2 weken worden schoongemaakt, na 15 dagen ben ik gaan vragen wanneer ze van plan zijn om mijn kamer schoon te maken. Het antwoord was we hebben te weinig personeel, we moeten eerst de kamers welke leeg komen schoon maken, daar was ik zeer gepikeerd over. Ik betaal voor een kamer inclusief service, schoonmaken hoort daar ook bij. Totaal beoordeling van mij is dan ook middelmatig. 

Charles 

on Expedia

2 years ago

Someone was usually not at the check our counter. continental breakfast food was often absence - no one was checking to see if there was anything left and refilling it. 

Ron 

on Expedia

2 years ago

Carpet in room had marker all over. Carpet in halls very worn and soiled. Could smell weed walking to my room. Room was nice but bed not super comfortable. Homeless around near pool. For the price it's not bad and does the job. I'd remodel. Especially all the carpets. Shower pressure was great. 

Valentine 

on Expedia

2 years ago

Appreciate the staff, I kept asking for extra little things and then had no issue assisting. Would recommend. 

Matt 

on Expedia

2 years ago

Mixed bag We arrived early and friendly desk clerk said they were behind getting rooms ready so we'd need to come back a little later. Upon doing so, the new desk clerk was not friendly at all and definitely not helpful with any information (like where the room was or best place to park or access to the hotel). Room conditions were fine. Didn't get to make it to pool but not sure it was kept debris free when observing the next morning.