This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing but a bar of soap in the bathroom. No shampoo or other items. A little concerned about the neighborhood, some homeless people living in their car & a few others wandering about. Access available through the back door since it didn't latch unless you pulled it closed. May be time for this property to invest in security fencing. 5 & Diner across the street was good.
Small parking lot space, people in hallway very noisy, shower, towels bar and closet rack falling out or poorly mounted, very hard toilet paper.
DON'T STAY HERE!!! The place is run down and dirty. Guest elevators look like frieght elevators. While the front dest attendant was very friendly and polite, she kept answering the phone and hepling her coworker with her checkin. I found hair in my bed. Alot of shady people staying there and hanging around outside. At check out, no one was at the front desk. I waited 10 minutes then called them. They told me to just leave the keys and i told them I needed a copy of my bill. The women was put out by it and said "ok, i guess I... read more
It is run down can use some updating
Business response:
Dear joe, thank you for the detailed evaluation. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. Your honest comments will be shared with our team, and we will use them for future improvements. We hope you will give us another opportunity on your next visit to this area. Sincerely, Hotel Management
My stay was nice. Aside from the low water pressure and the water being shut off for a few hours it was nice. Will stay there again
Business response:
Dear Jeri, thank you for choosing our Extended Stay America and for letting us know about your stay. Although we are glad you had a great time, we have noted your feedback about the things that could be better. We have shared them with our maintenance team, and they are inspecting the room immediately. Once again, we appreciate you choosing us and look forward to seeing you soon! Sincerely, Hotel Management
The tub plug was broken. The towel rack was missing. The television signal kept dropping. The pool was dirty and the water was murky.
Business response:
Kimberly, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and with our pest control provider to make sure we prevent such reoccurrences. We will also share your comments with our maintenance team regarding your outlined issues and immediately fix the problems. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Clean and nice Very clean and nice
Business response:
Angel, thank you for sharing your experience with fellow travelers. We are glad you were pleased with our well-kept accommodations. We understand that fresh and clean accommodations are of the utmost importance, and we are very proud of our housekeeping associates for the great work they do. Thank you for taking time out of your day to recognize our efforts. We hope you choose Extended Stay America any time your travels bring you back this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 4.2 star rating with 1,529 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.