Extended Stay America - Phoenix - Chandler

Estate 

on Expedia

6 years ago

The room smelled like sewer when we arrived and realized it was the bathroom area. As we pulled the covers down for bed the sheets smelled like vomit. In the morning at shower time the shower head was malfunctioning and water sprayed all over my clothing and the bath. Walls ceiling and all. A first for a very unsatisfied and terrible experience 

Anonymous 

on Expedia

6 years ago

Great place but watch out The stay was fine until I seen that i was charged twice for two different amounts for the same day. 

Tina 

on Expedia

6 years ago

Avoid! Avoid! Avoid! The room I was given was filthy. The maid just threw in clean towels and made the bed without stripping it. The windows were filthy. The area was great. The people were sketchy. 

Sperry 

on Expedia

6 years ago

Ridiculously rude Awful 

Anonymous 

on Expedia

6 years ago

Terrible experience. No one at the fron desk for over an hour. No one is answering the phone. Had to keep trying different deoartments until someone fiannly answered to say they will helo find the front desk employee ASAP and will give us a call back. Half an hour later still no receptionist neither a phone call. Until now I have not received my money back. 

Anonymous 

on Expedia

6 years ago

Not so awesome Front desk lacked customer service and not just during check in or one time but every time, and the one gentleman who was friendly was ridiculously friendly that it seem sarcastic or fake. They didn’t have the dishes and pots and pans they said they would provide upon request and I was there 3 days nor were they apologetic or offer any type of substitute. The housekeeping was great actually of the keepers were friendly and helpful. The fridge door was on the wrong side and lastly the air vent in bathroom was b... read more

Constance 

on Expedia

6 years ago

HORRIBLE PLACE TO STAY - RUN, DON'T WALK FROM HERE This place was HORRIBLE. Upon checking in my daughter found food and trash from the previous tenant still in trash cans, fridge and cupboards. The manager appeared very concerned and indicated that she felt it was unacceptable so she moved my daughter to another room. The 2nd room also had food and trash from a previous tenant, as well as the bathtub was not clean - soap residue in the tub - GROSS. Daughter looked under the bed - DISGUSTING.. And on top of all that when my d... read more

Anonymous 

on Expedia

6 years ago

Despite receiving a conformation number from Expedia, I arrived at the hotel and they said they has no room available 

David 

on Expedia

6 years ago

Prepaid but was charged by the hotel. The girl checking me in wasn’t around had another family waiting to check in. When she got to me wasn’t very friendly. Didn’t write down my room number or anything no map. Stayed at a Sleepy Inn in Mesa which was much nicer and better service. Plus I got double charged from the hotel even though I prepaid for the room. Now working with Hotels.com to reverse the charges. Irritating