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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not happy Never got a call from the district manager very disappointed
Business response:
Dear Jennifer, thank you for taking the time to review your experience with us. We apologize for not meeting your expectation and for any inconvenience you may have faced. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. Please allow us to review the situation you mentioned to see what went wrong. Meanwhile, please feel free to reach out to us at the hotel for further assistance. We appreciate your patience, and we hope this unfortunate situation will not prevent yo... read more
Dirty place and unfriendly staff.
Business response:
Thank you for choosing us for your overnight stay. We are sorry for the unpleasant stay you had and regret the service issue you mentioned. Your feedback will be shared with the front desk staff to be more diligent going forward. Also, we apologize for the cleanliness issues you experienced in your accommodation. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each suite prior to occupancy by the next guest. We fell short in our processes and are reviewing them so ... read more
Whoops Room was fairly clean but the rest of the facility was not. The bed came with two pillows but I needed an additional one to keep my injured arm elevated. There were none available at the desk. The staff did give a rolled up blanket.
Business response:
Dear Don, we are sorry your stay with us was anything other than perfect. Nothing is more important than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We hope you will consider staying with us again so we can provide you with the seamless stay you deserve.Sincerely,Hotel Management
Business response:
We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve.
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.