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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
System was done can not check in at the time
Business response:
Dear Dong, Thank you for choosing our hotel. We apologize for the concerns you experienced during check-in. Your patience is much appreciated, and we look forward to making your next visit a success. Safe travels.Sincerely,Hotel Management
They gave away my hotel room to someone with a similar name.
Business response:
Dear Guest, Thank you for choosing our hotel for your stay. We apologize for the inconvenience you experienced during your recent stay with us. We apologize for the confusion about allocating your room. Although your experience is not typical, we have room to improve, and we will ensure this doesn't happen again. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Room not available 4 people for one bed!! Disgusting, dirty and unsafe
Business response:
Dear Heather, Thank you for being our guest. We regret your room was not spotless and fresh, which resulted in a disappointing stay. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping team to reiterate the importance of our daily checklists to ensure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay.Sincerely,Hotel Management
Berry ugly rooms and property
Business response:
Dear Vulcano, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to have the pleasure of welcoming you back in the future.Sincerely,Hotel Management
El hotel
Business response:
Dear Jose, Thank you for sharing your review. We genuinely care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay.Sincerely,Hotel Management
Not good! Rhonda was very very rude while we was checking in. She said we have to have 200 deposit but will give it back after check out, y’all need to let people know that in advance. The room smelled really bad, i had to go get Lysol spray just to get rid of the smell. Pulled the blankets back and it’s public hair, disgusting! I need a credit or a voucher because if i wasn’t tired i would have got another room when Rhonda checked me in with that nasty attitude. If she didn’t want to be there she should’ve called in. Not ri... read more
Business response:
Dear Trenette, Thank you for staying with us. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We also apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team member to see what went wrong. We would like an opportunity to show you the hospitality ... read more
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.