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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Treated very poorly in a time of need
Business response:
Dear Ashley, Thank you for the recent visit. We are sorry to read that your experience was anything other than perfect. It is never our intention to disappoint our guests; therefore, please accept our sincere apologies for any frustrations and inconveniences you have experienced during this stay. We hope to make it up to you on a future visit and give you the exceptional service you deserve.Sincerely,Hotel Management
This place is disgusting in every way.. better to sleep outside next to the trash bin
Business response:
Dear Raied, Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.SincerelyHotel Management
I went to a room dirty, they did not clean the hotel room that it was assigned, then the key was not working and the bathtub was clogged, hot water was taking forever to come.
Business response:
Dear Yolanda, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. Again, we are very sorry for the problems you encountered. We do hope you will stay wi... read more
I made a reservation through expedia for a 2 bed room. When i arrived i was told they had no rooms available with two beds. They gave us a queen bed, which worked for the little time that we had just to rest and leave again. But then they tell us we have to wait 15-20 minutes due to an audit of some sort, this being 1am. Drove 13 hours just to sit and wait for a room.
Business response:
Dear Adalberto, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
DO NOT STAY AT THIS HOTEL The room was not prepared with blankets, toilet paper, any complimentary items that was advertised. The bed was extremely uncomfortable. No housekeeping service and towels were very minimum and extremely dirty and worn out. The sheets were of VERY POOR quality. They charged $200 deposit that I was told would take 1 to 2 weeks to get refunded back into my account.
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.