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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty room
Business response:
Dear Alejandra, Thank you for your valuable feedback. We recognize the importance of making a positive first impression, and we understand that clean and well-maintained accommodations are vital in creating an inviting atmosphere for our guests. However, we sincerely apologize for the shortcomings in cleanliness that you experienced during your stay. Please rest assured that your comments will be shared with our housekeeping team to help us enhance our room preparation standards. We appreciate you bringing this to our attent... read more
Walked into my room and smelled a wet dog. Looked closely on carpet and was dog hair everywhere. Also saw some dog food on edge of carpet. Bathroom, their was human hairs stuck on the door. My room was not prpperly cleaned or vacuumed. I won't ever be staying at this hotel.
Business response:
Dear Roberto, Thank you for your feedback. We sincerely apologize for the condition of your room not meeting acceptable standards. The lack of thorough cleaning you experienced is unacceptable, and we recognize the impact it has on your overall experience. We will communicate your comments to our housekeeping team to ensure they focus on this aspect and maintain the highest standards of cleanliness in all rooms. We appreciate you bringing this to our attention. Sincerely, Hotel Management
No respetan las reservaciones y aún así realizan cobros
Business response:
Dear Jesus, Thank you for sharing your feedback. We’re sorry for any inconvenience you experienced. We understand the importance of everything going smoothly, and we regret that your visit did not meet your expectations. Your comments have been noted and will be used to help improve the overall guest experience moving forward. Sincerely, Hotel Management
Unsettling Experience The clerk gave a hotel room that was not cleaned and looked like someone was living there. There was meat, tobacco, and a soda on the counter. The stench was absolutely terrible. When we went to tell the clerk, he asked if we did that and accused us of making the mess. We said no. He then went to go check the room and realized he lost his master key to the hotel. He gave us a new room on the first floor. We decided to leave the hotel. We packed the car. As we were packing the car he followed us out to o... read more
Business response:
Dear Abigail, Thank you for sharing your experience with us. We sincerely apologize for the distressing situation you encountered. It is our commitment to ensure that no guest feels uncomfortable, particularly when addressing concerns. The circumstances you described are unacceptable, and we fully acknowledge the validity of your concerns. Your feedback highlights critical areas that require our attention, including room assignments and the handling of guests in challenging situations. Your insights are invaluable to us, and... read more
The rooms doors didn't close or lock
Business response:
Dear Juan, Thank you for bringing this to our attention. We’re very sorry for the safety concern you experienced with the door, as this is something we take seriously. Your feedback has been shared with the team for immediate review and correction. We appreciate you staying with us and hope for the opportunity to provide a more secure and comfortable experience in the future. Sincerely, Hotel Management
Bad breakfast
Business response:
Dear Guest, Thank you for your feedback. We apologize that the breakfast did not meet your expectations. Your comments will be shared with our team as we work to improve the options and quality. We appreciate your input and hope to offer a better experience in the future. Sincerely, Hotel Management
no safety and no staff urgency The door for my room didn’t close. Anyone could just walk in unless it’s bolt-locked from the inside. I stayed for 3 nights and it never got fixed even after bringing it up on day 1. I couldn’t leave valuables in my room in my absence.
Business response:
Dear Guest, We sincerely apologize for the unresolved concerns you experienced during yourstay. We recognize that a malfunctioning door is a significant issue and regret that it was not addressed promptly upon your report. Your safety and peace of mind are of utmost importance tous, and we understand the inconvenience caused by the inability to secure your room properly. We appreciate your feedback, as it will assistusin addressing this matter effectively. Thank you for bringing this to our attention.Sincerely,Hotel Manageme... read more
People lived at the hotel. It was under construction. Floor lobby and walls were ripped up. Hotel room floor was sticky. There were stains and holes in the carpet. Furniture was old and chipped. Shower faucet was dripping the entire time. Staff however was friendly.
Business response:
Dear Guest, Thank you for your feedback. We sincerely apologize for the condition of the hotel during your stay. We are committed to providing a comfortable and clean environment for all of our guests, and we regret that this was not the case during your visit. We will address the maintenance concerns you mentioned, to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to provide a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.