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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5035 E. Chandler Blvd., Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smelled like a smoking room When I ask the front desk they said all were non-smoking.
Business response:
I appreciate you bringing your experience to our attention. It upsets me to hear about the smoke odors you experienced. Please accept my apology. As this hotel’s manager, I can assure you that I will be working closely with our housekeeping staff to ensure we are thoroughly eliminating smoke odors. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
Check in was very slow due to understaffing. The location and ongoing construction made getting in and out hard. I had to drive 6 miles to get around a divides street to get .3 miles in the wrong direction.
Business response:
Thank you for taking the time to tell us about your experience. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are responding to guest needs in a timely manner. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Nice Big Room, Night Manager, Horrible We arrived after 4:00pm for check in and we were told our room was not ready and that it would be at least an hour. The gentleman at the front desk said he would give us a late check out to help out. When we were able to check in we got to our room which was nice and big. After reading other reviews about the pull out not having linens I checked that first and no there were none so we went to the front and asked and we were given some right away but we were told by the assistant manager... read more
Business response:
Thank you for sharing your experience with us. I appreciate your comments regarding our spacious rooms; however, I sincerely apologize for the service issues you experienced. In response to your feedback, I will use your comments as a training tool to coach our staff to ensure that each guest receives professional customer service. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a bet... read more
Extended Stay is adequate, try another location. Escaped the cold winter storms of Santa Fe, NM. The stay was adequate, the kitchen was great and well stocked with Microwave, Fridge, Stove, Sink. The location was difficult because we almost always had to make a U-Turn to go anywhere being that it is located on the wrong side of the road. That wasn't a major issue but still was inconvenient, if i had known i would've picked another extended stay america. I believe the staff to be over worked as the concierge was not friendly,... read more
Business response:
Thank you for providing us with details about your stay. Please accept our apologies for the service issues you experienced. To uphold our company’s high standards, I will use your comments as a training tool to coach our staff to make sure each guest receives professional customer service. Still, I am glad to read that we were able to accommodate your needs with a positive stay overall. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to... read more
Recommended extended stayed Great place to relax. Overall very satisfied!
Business response:
I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Frequently asked questions about Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
How is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. rated?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. has a 4.1 star rating with 1,023 reviews.
When is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. open?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. is open now. It will close tomorrow at 12:00 a.m.