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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dog barking for 3 hours in the room next door (Room #336); notified front desk 2 differtnt occasions .. front desk clerk stated: "Oh yeah, i called..nobody there"
Business response:
Thank you for posting a review of your stay. We apologize for the noise you experienced while you were here and that we were unable to resolve the problem to your satisfaction. We have shared your feedback with the appropriate teams in an effort to tackle such situations more diligently in the future. We hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
We had a room w a sofa bed and when we opened it, it had brown stains and a condominium package in the folded out mattress. They brought a new bed in but it was not a pretty site.
Business response:
Thank you for taking the time to review your stay. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next visit. Sincerely, Hotel Management
Rusty The inside of the tub was extemly rusty gross
Business response:
Virginia, thank you for posting a review of your stay. We apologize for the housekeeping issues you encountered in your accommodation. We have checklists in place to inspect every room after it has been serviced. Unfortunately, we missed something during this process, and for that we’re sorry. We have shared your concerns with the appropriate team, and we’re working with them so we can redouble our efforts to ensure all the procedures are being followed thoroughly. Please consider giving us another opportunity to provide you... read more
They couldn't find my reservation charged me more than my reservation price then charged me for a no show
Never Again
Business response:
Jason, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
I had made reservations to your facility for some employees that had a job out there for 3 days. Their first night there they were bitten by so many bed bugs they actually took pictures of their bodies and the bugs in the room. We had to book them in another hotel. Even though we have been reimbursed in full for the other 2 days, I feel that we should also be reimbursed for the one night they stayed there and a written apology would also be nice. Rest assured, I will never book rooms here again and will never recommend this ... read more
Business response:
We regret we failed to make your employees comfortable and that they had to find other arrangements for the remainder of their time in the area. After they notified our front desk of the issues our team lead and housekeeper did a thorough inspection of the rooms and found no evidence of the mentioned pests. We hope you will reconsider us for any future business travel needs and we look forward to restoring your trust in our hotel. Sincerely, Hotel Management
Front Desk Agents Lie I’ve had nothing but problems at this location, checked into room and smelled like cigarette smoke bad, they could not find my reservation and after I booked another room and checked in they classified my other reservation as a no show, still waiting for that refund and for the night the room smelled like smoke bad, front desk clerk said she would get me 50% off and that she would let management know, also still waiting for the difference to be credited back, just called hotel, said she remembered me, w... read more
Business response:
Dear Renny, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Soggy wet feet Price is good but water backs up in shower and was not addressed
Business response:
Thanks so much for staying with us and evaluating our hotel. We apologize for the trouble you had with our plumbing during your stay. Our team is giving this their undivided attention, and we hope we have another opportunity to show you our hospitality in the future. Sincerely, Hotel Management.
I liked that it was downtown near my class.........
Business response:
Thank you for being our guest. We're glad to know our location was ideal for your travel needs, but we're sorry there were a few issues which kept you from giving us a higher rating. We regret the inconvenience this caused and hope you will return for the perfect stay you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,379 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.