Extended Stay America - Phoenix - Midtown

Business response:

Thank you for reviewing our hotel. We are glad our location worked well for you. However, we apologize for the difficulties you experienced connecting to the internet. We are working with our service provider to determine if there is a greater issue or if this was an isolated event. We are confident you will see improvement in this area on your next visit. Thank you again for your constructive feedback. We hope to see you again soon. Sincerely, Hotel Management 

Business response:

We were disappointed to see that we did not live up to our typical standards, and we are truly sorry our facilities were not to your expectation. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your comments with the entire team. Thank you for being our guest, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management 

Business response:

Aneatra, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Juan, thank you for choosing Extended Stay America. We're so glad you enjoyed your suite offering apartment-style living with lots of room to relax, and many extras that make traveling easy. However, it seems we may have overlooked a few issues in preparation of the room before your arrival, and we hope you will accept our apologies for any inconvenience this caused. We have addressed this with our staff, and we are confident this will not be repeated. We hope to see you again soon on your next visit this way. Sincerely, Hot... read more

Business response:

Thank you for being our guest and for your feedback. We are sorry your sleep was disturbed by the fire alarm. We are never happy when the alarm sounds because it either means our guests are in potential danger or their sleep is interrupted unnecessarily. Out of an abundance of caution, we feel it is absolutely necessary to evacuate our hotel until we can thoroughly check all areas to ensure there is no fire and it is safe for everyone to return to their suites. Once again, we offer our sincere apologies for the inconvenience... read more

Business response:

Dan, we are glad you chose Extended Stay America and appreciate your feedback. It is great to know you had a nice time with us and thank you for letting future convention attendees know just how convenient our location is. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management