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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had a GREAT stay! Friendly Staff, Quiet, Comfortable rooms..... A Definate A+ in my Book!!
Nice! Enjoyed our stay! After seeing the other reviews I panicked but it was not bad at all! Breakfast was offered. It had a little bit of everything like oatmeal, muffins, coffee, tea and a couple more. There was a pool which we didn't get to but people seemed to enjoy it. Room was clean and neat. We did have a small incident after the first night. We did find a certain object used for drugs HIDDEN under the AC how did we find it? We bumped into the AC on accident so it fell to the ground. We IMMEDIATELY took it to the fron... read more
Business response:
Alice, thank you for selecting Extended Stay America and being our guest. We are delighted to know you had a comfortable stay in your well-appointed suite and that you were pleased with our grab-and-go breakfast choices. That said, we do regret reading about the instance you outlined. You have our assurance that we will address your comments appropriately. Your gracious rating is appreciated, and we look forward to the opportunity to serve you again. Sincerely, Hotel Management
I’ve stayed here for decades and it looks like some things need to be updated. I was on the second floor and my room had been recently painted and had new shower walls. It was very clean but the appliances are worn out. I’m staying here again the end of April.
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Room on first floor was a bit noisy but comfortable.
Business response:
Catherine, we are pleased your stay was overall enjoyable, and we want to thank you for your nice rating. All of us at Extended Stay America look forward to your next visit. Sincerely, Hotel Management
We picked this hotel because it was close to the Light Rail & other hotels were overpriced. We drove 5 hours from Las Vegas & arrived 1/2 hour before check-in. We could NOT check in before 3:00 p.m. & there were no public restrooms for guests while waiting to check in. Our room was ok at best - it was a place to keep our stuff. The mattress was sagging in the middle & after the 2nd night, my back was very tight. There was an overpowering scent as you entered the room - like a bottle of perfume broke on the hardwood floor. Th... read more
Business response:
Laura, thank you for taking the time to write a review regarding your stay at our hotel. We want to sincerely apologize for the issues you encountered. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please rest assured that we will take appropriate measures to address these problems and prevent future occurrences. We are wholly committed ... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,473 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.