Extended Stay America - Phoenix - Midtown

Business response:

Thank you for sparing some time out of your busy schedule to share your review. We are thrilled to read you that the comfort of your well-equipped suite and the service you received from our team made for an excellent stay. On behalf of everyone at Extended Stay America, we invite you to visit us again. Sincerely, Hotel Management 

Business response:

Mark, thank you for your loyalty to our brand and for sharing your feedback. It was disheartening to read you were disappointed with your suite, and thus we apologize for not meeting your expectations. We are sorry for what transpired. We have relayed your comments with our housekeeping associates to work diligently and ensure we are more consistent in our service delivery. Please consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Debora, we recognize your time is valuable and appreciate your feedback for Extended Stay America. It was a pleasure to know you were impressed with the friendly service provided by our team and that you had a comfortable stay at our well-kept property. On behalf of everyone, we would like to have an opportunity to welcome you on your next trip. Sincerely, Hotel Management 

Business response:

Nicholas, thank you for being our loyal guest and for making us your home away from home. Although your previous visits have been great, we are sorry for the inconvenience you had this time. Your feedback regarding the delay in receiving kitchenware and the lack of bedsheets for the sofa-bed are discussed with the appropriate individuals in an effort to improve our guest experience. We hope the other aspects of your stay made up for the problem you faced. We value your review and hope to deliver a better visit. Sincerely, Ho... read more

Business response:

Kaleb, thank you for being our guest. We are pleased you enjoyed your stay overall, but it seems we may have missed meeting some of your expectations. We are sorry if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Andre, thank you for selecting our hotel. Although you had an overall satisfactory stay, we are sorry for the inconvenience you had which kept you from giving us a better rating. We will follow up on your concerns with our housekeeping team to ensure we are well poised to serve you better during your next stay. Thank you for sharing your feedback. Sincerely, Hotel Management 

Business response:

Wilbur, thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Latisha, thank you for your feedback. We are sorry for the odor you experienced and regret the inconvenience caused. Your comments have been shared with the housekeeping team to be more diligent going forward so we can better serve our future guests. We hope you will reconsider staying with us again the next time you are in the area. Sincerely, Hotel Management 

Business response:

Greta, thank you for taking the time to share your impressions of our hotel. We are pleased to know that the service you received was exceptional, and we appreciate you highlighting this in your review. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management