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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
good stay just some problems the stay was ok, but the fire alarm went off twice, people smoking outside the entrance door, people not wear a mask, and the front desk just not saying anything had to keep getting the room key rekeyed to open the door one great point the staff kept the area wiped down for the virus. Has improved since the last time we stayed there, the pan can upgrade the Teflon coming off.
Business response:
Thank you for your review. Although you had an overall pleasant stay, we are sorry you were disturbed due to the fire alarm going off twice during your visit. We appreciate you bringing these concerns to our attention. We are grateful for your thoughts on this matter as our guests' and employees' safety is essential. Moreover, we are a non-smoking hotel, but on a rare occasion, a guest does not comply. We value all your feedback and hope you will return so we can make it up to you. Sincerely, Hotel Management
Business response:
Stacy, it was a pleasure having you as our guest at Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon. Sincerely, Hotel Management
This property was a great value for the price! It is in a convenient location regarding the highway, stores, restaurants, etc. My only complaint is the facility (for the entire week) was filled with weird and economically depressed people, which I can only assume were part of a local Welfare program, etc. If one is insecure about their personhood or property, I would strongly encourage them to room somewhere else! The stupid pet policy was almost as repulsive as the "doggie dads and doggie moms" who treat their pets better t... read more
Business response:
James, thank you for choosing Extended Stay America. It is our pleasure to offer comfortable accommodations and an ideal location at an excellent price. However, we regret if you had any inconvenience due to other guests on the property. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Nice stay Very accommodating our room was not ready at 3 and still was not ready at 3:30. They put us in an upgrade. Nice accommodations,a few creepy shady looking people but it is down town. My only complaint is NO COFFEE
Business response:
Thank you for choosing Extended Stay America. We appreciate your nice rating and are glad you enjoyed your upgraded suite. However, we regret the wait time you experienced upon check-in and for your disappointment with some of our amenities not being available during your stay. We value your business and hope to welcome you back soon. Sincerely, Hotel Management
Courteous staff, management helped me with an issue that came up, was a good stay
Business response:
James, thank you for reviewing your experience at Extended Stay America. We are thrilled that everything went well during your stay and that you were highly impressed with the service delivered by our courteous associates. Your rating is appreciated, and we look forward to your return visit. Sincerely, Hotel Management
Business response:
Allena, we appreciate you choosing our hotel. We want every guest to have a comfortable, seamless experience, and based on your rating, we may not have succeeded in your case. We hope you will give us a chance to provide you with the exceptional stay you deserve. Sincerely, Hotel Management
Very good
Business response:
Dennis, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,660 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.