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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was good except hot water didnt get hot. Lukewarm, I would book here again.
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We look forward to welcoming you again soon at Extended Stay America. Sincerely, Hotel Management
Almost Check-in was slow & inefficient. I was ignored for a few minutes before the process started. The room was okay, but not impressive. The couch in the living room was not comfortable. Carpets in the hallways are stained an in poor repair. Biggest disappointment was that while waiting for the elevator I was told buy another guest that it hadn't been operating properly for a few days. I would have liked to have been informed by hotel staff at check in perhaps with the option to be placed on a lower floor.
Business response:
Thank you for staying with us and providing your candid feedback. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Was ok for a quick business over-night saty
Business response:
Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Nice staff, clean and functional. Noisy hallways and close to a hospital with life flight helicopters coming and going.
Centrally located makes down town easily accessible. Poor WiFi service.
Business response:
Thank you for reviewing our hotel. We are glad our location worked well for you. However, we apologize for the difficulties you experienced connecting to the internet. We are working with our service provider to determine if there is a greater issue or if this was an isolated event. We are confident you will see improvement in this area on your next visit. Thank you again for your constructive feedback. We hope to see you again soon. Sincerely, Hotel Management
Room didn't feel clean, no amenities. We moved to a different hotel at the same price that had free breakfast and a pool.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry our facilities were not to your expectation. We will share your feedback with our housekeeping department so that they are more diligent going forward. We hope you will give us another chance to prove ourselves in the future. Sincerely, Hotel Management
Great service very well done and very friendly as well
Business response:
Thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your comments with the entire team. Thank you for being our guest, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 4.3 star rating with 1,707 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.