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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended if you want clean and safe hotel Overall, hotel has run down. Dogs barking in hotel. Cigarette smell coming from rooms as you walk down the hall. Mattress was horrible and miserable to sleep on. "Free Breakfast" was just coffee and packaged muffins. Only doors that worked to enter building was front door (so if you parked on side next to a door you still had to walk around to front). Shower handle took forever to figure out how to get water warm. Room not overly clean. Staff was indifferent to complaints/conc... read more
Business response:
Dear Guest, Thank you for sharing your feedback. We’re sorry to hear that your stay fell short of expectations. The concerns you mentioned regarding room condition, noise, and staff response have been noted and shared for internal review. Additionally, your feedback will be shared with the appropriate leaders so they are aware of our guests’ wishes regarding breakfast choices which assists them in determining future options. We understand how important comfort and consistency are, and we apologize for the disruptions you exp... read more
There was items from what I am hoping was the previous hotel guests, no towels, and bed dirty
Business response:
Dear Guest, We regret to learn that our preparation for your room may not have met our usual standards, and we sincerely apologize for any inconvenience this oversight may have caused. Please be assured that we will conduct a comprehensive review with our housekeeping team to ensure that all rooms are prepared to the highest standards for our esteemed guests. We truly appreciate your feedback, as it is crucial for our ongoing efforts to enhance the guest experience. Sincerely,Hotel Management
Just don't Pullout couch was broken. Couldn't be used as a couch or bed. Giant hole in the bathroom door. Bedroom tv hooked up to nothing, so it can't be used. Sink in the kitchen had almost no water pressure. No door but the main entrance is allowed to be used. Awful experience.
Business response:
Dear Guest, We sincerely apologize for the condition of your suite and the many inconveniences you experienced during your stay. Your feedback has been shared with our maintenance team for immediate attention and follow-up. We regret that your stay was so disappointing and appreciate you bringing this to our attention so we can take the necessary steps to improve. Our commitment is to ensure a positive experience, and we hope you allow us to provide excellent service on your future travels.Sincerely,Hotel Management
Dirty room, smelled wierd, parts of our couch was missing, roaches, dirty bed, tv was not working and was in Thai. Wierd people walking in and out of hotel. Dirty elevator. Receptionist taking smoke breaks. No one answers the front desk phone. Or is there at the desk. We left in the middle of the night, we have not been able to get a hold of anyone at front desk to check out. DONT STAY HERE
Business response:
Dear Guest, Thank you for your valuable feedback. We acknowledge that the environment and overall experience fell short of your expectations, which may have caused discomfort. We sincerely apologize for the condition of the room, particularly regarding cleanliness, furnishings, and the availability of staff. Please be assured that we take these matters seriously and have escalated your concerns to the appropriate departments for prompt review and corrective action. Your input is essential to us, and we appreciate you bringin... read more
when booked 1 queen bed plus 1 sofa bed, usually people expect to convert sofa to bed. I asked staff to provide pillows/blankets to convert sofa to bed. if there are no additional pillows/blankets to use safa as bed, why to call that as sofa bed when booking in the website? or they should have mentioned that bring your own pillow/blankets to use sofabed. Not happy with that.
Business response:
Dear Guest, Thank you for your valuable feedback. We sincerely apologize for any confusion and inconvenience regarding the setup of the sofa bed. We recognize that it can be frustrating when expected essentials are not provided. Please be assured that your comments have been shared with our team for a thorough review. We appreciate your bringing this to our attention, and we regret that this aspect of your experience did not align with your expectations. We are hopeful for another opportunity to welcome you back for the flaw... read more
Disgusting Do not stay here. Its disgusting and dirty. Everything was broken. Dirty sheets. Dead bugs. No amenities that were advertised. People live here anx ita realky run down. After 3 awful rooms i got a refund and went to another hotel
Business response:
Dear Guest, We’re very sorry to hear about your experience and truly regret that your stay fell so far below expectations. The conditions you described are unacceptable, and we sincerely apologize for the inconvenience, discomfort, and frustration you encountered. Your feedback has been shared with our housekeeping team for immediate review and corrective action. We appreciate you bringing this to our attention and will be using your comments to help improve the guest experience moving forward.Sincerely,Hotel Management
Worst Experience I’ve ever had at a hotel. The noise level all though the night, with doors slamming right outside my door kept waking me up. And no effort whatsoever to enforce any noise limits with the guests. It sounded like elephants at a bowling alley right above my room..
Business response:
Dear Guest, Thank you for sharing your feedback. Rest is one of the most important parts of any hotel stay, and it’s clear we failed to provide that for you. We’re sorry about the noise disturbances that kept you up overnight. Your experience does not reflect the standards we strive for, and we truly regret that your stay with us left such a negative impression. We have discussed your remarks with the concerned team to handle such concerns more carefully. While we can't undo the experience, we request you to stay with us aga... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.