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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just gross. As soon as we walked in, it felt a bit sketchy. But we tried to give it a chance as we were checking in very late at night and it might have just been our exhaustion causing that vibe. The staff was nice, helpful, and quick with our check-in. They were the only positive thing I can say. Once we got in our room we didn't even want to put our bags on the bed, much less ourselves! The sheets were stained, the toilet was dirty, and the entire room smelled strongly of urine, just to name a few of the many things wrong... read more
Business response:
Dear Guest, Thank you for your feedback. We’re truly sorry your stay did not meet expectations and that the condition of the room caused discomfort. This is not the experience we strive to provide. While we’re glad our staff left a positive impression, we deeply regret the cleanliness issues you encountered. Your comments have been shared with our management team for immediate attention, and we appreciate you bringing them to our attention. Sincerely, Hotel Management
Worst customer service, I booked for 2 queen beds, but I got a kings bed instead, there was an iron box, but no ironing board, I asked the staff, they said they don’t have any extra one, bathroom sink was clogged, don’t be fooled by the free breakfast, there was only coffee and a granola bar, never stay there and don’t recommend
Business response:
Dear Guest, Thank you for sharing your experience. We’re disappointed to learn that your stay did not reflect the comfort and service we aim to provide. Your feedback regarding the room setup, amenities, and maintenance issues is being taken seriously and will be shared with the appropriate team for review. We understand your frustration and appreciate you taking the time to let us know where we can improve. Sincerely, Hotel Management
You get what you paid for. We had to leave and check into another place.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for not meeting your expectations. Your feedback is highly valued and will be carefully reviewed with our team to ensure we are taking all necessary steps to enhance the overall experience for our guests. Sincerely, Hotel Management
No value for money. Hope they can improve in many areas.
Business response:
Dear Guest, Thank you for sharing your thoughts. We’re sorry that your experience did not reflect the value you expected. Your feedback is essential and will be shared with our team to help guide improvements. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Scariest, dirtiest, worst place I’ve ever stayed at. Not worth a free night there! DO NOT STAY HERE!
Business response:
Dear Guest, Thank you for your feedback. We're truly sorry to hear that your experience was so disappointing. This is far from the standard we aim to uphold. Your feedback is important to us and will be reviewed with our team to ensure we’re doing everything possible to improve the overall guest experience. Sincerely, Hotel Management
Staff very rude. Did reservation and was only given one key because I did not state we had 2 rooms. Attendant did not bother to check we had prepaid and was wanting to charge again. Once you walked in the hotel it smelled like weed. Even up to the 3rd floor. The breakfast included just coffee nothing else was displayed. I asked the attendant and rudely she stated it is right behind you that is it. In the room the counters and table had crumbs. The floor was not swept correctly. The fridge and micowave was not cleaned. There ... read more
Business response:
Dear Guest, We sincerely apologize for the unfavorable experience you had during your stay. We strive to provide a comfortable and welcoming environment for all our guests, and we regret if we fell short of your expectations. We recognize the importance of certain amenities during your stay and regret any inconvenience caused by the absence of a hair dryer in your room. Please be informed that hair dryers are available upon request at the front desk, and our team is always ready to assist you with any needs you may have. We ... read more
This place smelled a lot like cigarettes and sex. Disgusting.
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear about the concerns you experienced during your visit. Your comments have been shared with the appropriate team as we work to ensure a more welcoming and comfortable atmosphere for all guests.Sincerely,Hotel Management
REFUND!!! This is my second request for a refund the room was disgusting and we did not stay there, the associate at the desk said I would get a refund. Would someone please respond!! Judy
Business response:
Dear Guest, Thank you for your feedback. We’re sorry to hear about your experience and appreciate you bringing it to our attention. Your concerns have been noted, and we are taking steps to ensure this is reviewed and addressed accordingly. We truly regret the inconvenience and appreciate your continued patience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.