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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Get what you pay for? General manager seemed on top of it, but his associates were never at the front desk, anyone could have just walked in and when I did stop at the desk they yelled from the back room if I needed help. Never saw their faces unless they were smoking outside the front doors...Kitchenette falling apart, dishwasher didn't work, loose baseboard molding, chipped plaster, couldn't close the curtains all the way, no plug in the bathtub. The hallway smelled like cigarette smoke from the lobby to my room. Dog barke... read more
Business response:
Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the many inconveniences you encountered during your stay. Please know that your concerns will be reviewed closely with our team to address the issues you’ve outlined and ensure corrective steps are taken. We truly appreciate your feedback and regret that your experience did not reflect the standards we aim to uphold. We hope you’ll consider giving us another opportunity to provide a better experience in the future.Sincerely,Hotel M... read more
Chose this location because it was close the hospital where I was having surgery. The tub was rust stained as was the faucet in the tub an it leaked. The dresser drawer was broken. The carpet was stained and dirty. The hide a bed was very hard to sit on. I would NOT recommend this place to anyone.
Business response:
Dear Guest, Thank you for sharing your experience. We’re very sorry to hear that the room condition did not meet your expectations, especially during such an important time. Your comfort should have been a priority, and we regret the issues you encountered. Your feedback will be shared with the appropriate team to address these concerns and improve the quality of our accommodations. We sincerely wish you a smooth recovery and continued good health and hope to have the opportunity to welcome you back in the future under bette... read more
Horrible
Business response:
Dear Guest, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
Stay experience Hotel Rooms are in poor conditions, damages to the walls, furniture, & appliances. Hotel itself is okay they keep as clean as they can. Walls are thin since your able to hear people in nearby rooms & in the hallways. Hotel close to the Valley Metro Station.
Business response:
Dear Guest, We appreciate your feedback and regret that certain aspects of your stay did not meet expectations. While we are glad you found our location convenient and noticed our team’s efforts to maintain cleanliness, we apologize for the issues you encountered with room conditions and noise levels. We take these concerns seriously and are actively addressing maintenance needs to enhance comfort and overall experience. We hope you will consider staying with us again. We welcome the opportunity to provide you with a more co... read more
We book the suit but no breakfast no tv in the room too noisy and dirty this property even iron not working Not recommended At all.
Business response:
Dear Guest,We’re truly sorry to hear about your disappointing experience. It’s unacceptable that your suite didn’t meet expectations. We understand how frustrating this must have been, and we sincerely apologize for the inconvenience. We’re addressing these issues to improve the quality of our rooms and amenities. We hope to have another opportunity to welcome you back and provide you with a more favorable experience.Sincerely,Hotel Management
needs remodeling bad.
Business response:
Dear Guest, Thank you for your feedback. We deeply regret any shortcomings that may have occurred during your visit and offer our heartfelt apologies for any inconvenience this may have caused. Your feedback regarding the necessary upgrades has been noted and will be shared with the appropriate team for review and action. We look forward to the prospect of welcoming you back in the near future.Sincerely,Hotel Management
When we arrived at this property with our family of 4, we found out that they had over booked and our room was not available and that they had NO ROOMS availabile. Our family of 4, at 11pm, was given no other options. We were told there was no manager available to speak with until Monday (this was friday night) and the receptionist was extremely rude, not only with us, but the 2 other families who were also turned away. Thankfully we found a hotel 0.4 miles away and walked ourselves down the street, in a questionable area. T... read more
Business response:
Dear Guest, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. On the rare occasion, this does occur, we try to honor all reservations to the best of our ability. Also, we regret that our staff’s response did not meet your expectations. We are addressing these concerns internally to ensure better handling of such situations in the future. Your feedback is... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.