This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Two words come to mind: Dirty and dive. By far this was the dirtiest hotel I've ever stayed in. Thankfully, it was one night. Walking the room corridor, even in poor light I could see most doors, door frames had dirt smudges and the carpet looked like an old race track. My room. The bed and bathroom were fine, but again the carpet and sofa were disgusting. The one vending machine was broken, so I had to walk to a near by Walgreens to get bottled water. In the morning, there were no muffins. I had one coffee and the carafe wa... read more
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We prioritize cleanliness and guest satisfaction, and we acknowledge that we did not meet these standards in several areas during your visit. We will take immediate action to address the issues you mentioned, including concerns related to cleanliness, the vending machine, and breakfast offerings. Your input is invaluable in our efforts to enhance our services, and we hope you will consider giving us another opportunity in the future.Sincerely,Hotel M... read more
The room smelled like mold. The lamp was broken. There were stains crusted into the carpet everywhere. Holes in the couch and the bedspread. Nothing in the kitchen was working except the refrigerator, but the attached kitchen was useless. I changed to a new hotel and they refused to refund the other days I did not stay there. They lied to Expedia saying I stayed the whole time, when I left after the first night and they told me I was checked out in the computer. They refused to tell me what day the computer said I checked ou... read more
Business response:
Dear Guest, Thank you for taking the time to share your review. We sincerely apologize for not meeting your expectations during your stay and regret any inconvenience this may have caused. Your feedback is invaluable, and we will ensure it is addressed appropriately. We hope you will consider returning, allowing us the opportunity to provide you with the outstanding experience you deserve.Sincerely,Hotel Management
Cockroaches everwhere. This is the only hotel i've ever left. I checked in then saw the room and left. The light bulbs where growing fuzz, like they've never been cleaned and the mattress and bedding had stains. Worst experience ever. I expected more from an extened stay.
Business response:
Dear Guest, We sincerely apologize for the distressing experience during your visit to our hotel. It is disheartening to learn that we fell short of your expectations, and we deeply regret the inconvenience caused by the presence of unwanted pests. Although we regularly treat our property, we have contacted our pest control provider to address the issue immediately and to uphold our hotel's high standards. Additionally, we are reviewing this with our housekeeping team to ensure that we consistently meet the highest standards... read more
No water. Plumbing issues. Terrible.
Business response:
Dear Guest, We sincerely apologize for the plumbing issues you experienced during your stay. We understand how disruptive and frustrating it must have been and we deeply regret the inconvenience this caused. We are currently investigating the situation and will ensure that necessary repairs are made promptly to prevent this from happening again in the future. Your feedback is important to us, and we appreciate you bringing this to our attention. We hope you will consider staying with us again and allow us the opportunity to ... read more
READ FIRST! DO NOT BOOK! PLEASE READ! DON'T BOOK A ROOM HERE! From the arrival to our departure was a disaster. We requested and confirmed adjoining rooms as there were a total of five of us. We were advised by the front desk to review the room before we confirmed and paid to check for quality. (Red flag)The first room (314) we viewed had a potent odor of animal urine that emitted from the carpets. We retreated and was advised to review the only other room available which was 342. We had no choice but to accept it as the res... read more
Business response:
Dear Guest, We sincerely apologize for the disappointing experience you had during your stay. The issues you encountered with the rooms, cleanliness, and overall condition are completely unacceptable, and we truly regret that we fell so short of your expectations. Your feedback is incredibly valuable, and we take your concerns very seriously. We will be investigating these matters thoroughly to address the problems you experienced. We also apologize for the lack of communication around the breakfast offerings and the situati... read more
Nope, never again. This was the worst hotel experience I have ever had. We were to check in at 3:00 pm. We had reserved and paid for two rooms. One room was not ready and we had to wait for over an hour to give us a different room. The other room we reserved but had a cigarette and some change sitting on a table and the pillows did not have pillow cases. The continental breakfast was four different packaged oatmeal selections from which one could choose. There were no other food items. There were two containers of hot coffee... read more
Business response:
Dear Guest, We're truly sorry to hear about your experience. We understand how frustrating it must have been to encounter delays at check-in and issues with room cleanliness and amenities. Providing a well-maintained and comfortable stay is our priority, and we regret falling short. Your feedback regarding the breakfast selection, accessibility features, and overall condition of the hotel is invaluable, and we will address these concerns with our team. We appreciate you bringing this to our attention and apologize for the in... read more
Absolutely the worst hotel experience I’ve ever had. Avoid this place at all costs. I had a confirmed booking and arrived at the hotel around 8:00 PM. They handed me the keys, but when I entered the room, I was shocked. The room was a complete disaster — no bedsheets, just a bare mattress, used and dirty pillows and sheets thrown on the floor, no towels, and everything was filthy. It looked like the room hadn’t been cleaned at all. I went straight to the front desk to report the condition. To my disbelief, they told me that ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay yo... read more
Worst hotel i ever been to. Bathroom door falling off the bedding on pull out bed springs popping out of pull out bed. Ac so loud sound like it was going to blow up. Died bird outside the window scared my kids even more
Business response:
Dear Guest, Thank you for taking the time to leave your comments. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concern you described with the cleanliness of your suite. We have shared your remarks and will use them as an opportunity to improve our guest experience. Considering this a rare incident, please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.