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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would never stay here again. This place is so nasty
Business response:
Dear Guest, Thank you for providing your feedback. We apologize that we did not meet your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay.Sincerely,Hotel Management
很糟的體驗，房間設備老舊故障，要求修理卻消極反應明早才會處理，有要求換房間卻被拒絕，很糟的體驗。 前台服務很糟，態度消極。
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the issues you encountered during your stay, particularly with the condition of the room and the service you received. We understand how frustrating it must have been to experience faulty equipment and not have your concerns addressed promptly. This is certainly not the level of service we strive to provide. We take your comments seriously and will be working with our team to ensure that both the maintenance and customer service aspe... read more
There were roaches in the room, a remote but no TV. Gaps in doors, no coffee maker, old appliances, not clean. Could hear dog barking and people talking at all hours.Furniture was broken and damaged.
Business response:
Dear Guest, Thank you for sharing your feedback, and we sincerely apologize for the issues you encountered during your stay. We are deeply concerned to hear about the cleanliness and maintenance issues you experienced and the disturbances that affected your comfort. This is certainly not the standard we strive to uphold, and we will take immediate action to ensure the room is properly cleaned and all amenities are in good working order. Your feedback is important to us, and we hope you will consider giving us another chance ... read more
Don't do it. The staff seem unhappy and reluctant to help, sometimes they weren't around at all. The water fountain and bottle fill station didn't work and they seemed not to care. The room was dingy, with burn holes in the couch.
Business response:
Dear Guest, We deeply regret that your stay was not up to the standards we aim to provide. It's concerning that you felt the staff were unhelpful and the amenities were not functioning correctly. Please know that we take these matters seriously and will address them with our team to ensure everything is in working order moving forward. The condition of the room you mentioned is unacceptable, and we will review this with our housekeeping and maintenance teams to ensure all rooms are up to standard. Your feedback is extremely ... read more
Worst Hotel Ever Worst decision ever! We checked in at 10pm and they gave us a room key so we went to our room and there was a person in it! They gave us a different room but downgraded us to a queen bed because they ran out of king beds which we paid extra to reserve. We went on to our new room and it smelled like paint and cigarettes, sheets were dirty, roaches in the tub, mildew under the kitchen sink. We would have left if we could but we had no choice. It was horrible. Had drug addicts just roaming around outside the bu... read more
Business response:
Dear Guest, Thank you for sharing your comments. We are very disappointed to read about the check-in, cleanliness, and safety issues you encountered during your visit. We do try to honor room requests whenever possible; however, there are times when we do not have the requested room unoccupied and available. We also apologize for the behavior of one of our associates and thank you for informing us of this incident. We will share your concerns with the appropriate individuals to prevent similar situations in the future. Pleas... read more
It smelled like smoke and old lady there was a cockroach and the mattress had many stains and the bathroom was very dirty .
Business response:
Dear Guest,We sincerely apologize for the cleanliness and maintenance issues you encountered during your visit. We take these issues very seriously and will address them with our housekeeping and maintenance teams immediately to ensure that these concerns do not occur. We truly appreciate your feedback and hope you’ll consider giving us another chance to provide you with a much more pleasant and comfortable experience in the future.Sincerely,Hotel Management
I had my itinerary but the hotel couldn’t find it so they wouldn’t check me in. This reservation took all my money so I slept in my car the night of the 13th went back on the 14th to try to check in again and again they couldn’t find my reservation so they wouldn’t check me in and get me a room. Horrible experience
Business response:
Dear Elton, We are sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. Please allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to the city. Sincerely, Hotel Management
Dirty and bugs Counters, floors, chair and couch was very dirty. If someone just cleaned it would make a difference. Saw a bug and cockroach kill ed both. Wore shoes and did not use the kitchen. Like I said, they just do the bare minimum like change sheets and trash. Will not come back.
Business response:
Dear Ann, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you again; we hope you will give us a second chance to deliver the outstanding experience you should always... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.