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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh Close to everything we wanted to check out, but we had a broken shower and had to find other places to wash up. Very spacious but not very clean, carpets were not vacuumed We were told we'd be partially refunded but haven't seen anything yet. Would recommend for a quick, affordable trip but definitely make sure to check the room out before purchasing anything
Business response:
Dear Jenny, Thank you for sharing your feedback, and we apologize for the inconvenience you experienced during your stay. We're glad that our location was convenient for your plans, but we're sorry to learn that your room wasn't up to the standard you expected. This is certainly not the experience we aim to provide our guests. Your feedback is invaluable, and we’ll be reviewing the cleanliness and maintenance of our rooms to ensure these issues are resolved for future guests. We appreciate your understanding and hope you’ll ... read more
Rundown Downtown Hotel Very dated, run down property. The mattress was old and lumpy, the shower had no shampoo, the room was old and felt dirty. I slept with my clothes on. I get the feeling that this extended stay hotel is the last stop before you are homeless. The only positive was my check-in, very friendly girl. But other than that, will never go back.
Business response:
Dear Curtis, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping and maintenance team is already reviewing it and taking action. Our front desk team is always here to assist you, and it is nice to know you had an easy check-in. We hope you will consider giving us another opportunity to improve your experience. Sincerely, ... read more
One night too many We used the pull out mattress and it looked like it was run over by a truck. On the main bed there were burn holes in blankets. Really??
Business response:
Dear Patrick, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping team and will use them to improve our guest experience. We aim to provide a comfortable hotel stay. Please return and allow us to provide you with a seamless experience. Sincerely, Hotel Management
Hello, I am requesting a full refund for my recent hotel stay, as the room was completely unacceptable. It did not have the pull-out couch that was promised in the listing, forcing four of us to sleep on a single full-size bed. Additionally, the room had serious issues, including roaches, a bullet hole through the window curtain and wall, a malfunctioning shower, a wobbly toilet, and extremely dirty carpeting. This was far below any reasonable standard of accommodation
Business response:
Dear Jaime,Thank you for your feedback. We sincerely regret that your experience did not meet expectations. The issues described are concerning and not reflective of the standards that should be maintained. Cleanliness and comfort are priorities, and your comments will be carefully reviewed to ensure improvements. Your experience is valued, and we appreciate you bringing these matters to our attention.Sincerely,Hotel Management
Just walking in… Was the smell when you get to your room, it slaps your face with a horrid smell and when we got to our room. It wasn’t even the room we reserved. As we further looked around our room, it smelt soo bad too, there was stains in the bed sheets, the couch looked like they picked up from a dumpster, saw a medical mask hanging on the closet where the ironing board was, that was also stained. The doors, even the fridge was dented, even the hallways in the building. Looked they were SWAT-ed. We just immediately left... read more
Business response:
Dear Kristiana, Thank you for choosing us. We are sorry for not meeting your expectations and will share your remarks with the team to improve the cleanliness and condition of your room. This is certainly not the experience we want our guests to leave with. Our housekeeping team is already reviewing it and taking action. Our front desk team is always here to assist you. Please allow us to ensure such incidents are handled better as we advance. We hope you will consider giving us another opportunity to improve your experience... read more
If you want a cheap, sketchy place to stay This place was in rough shape. Clearly in a bad neighborhood. You could tell some of the doors had previously been kicked in. The floor in my room had a sticky substance on it and my shoes kept sticking to the floor in the kitchen area. The bathroom sink had hair in it, and the sofa had some sort of stain or goo all over it. The chair in the kitchen had food debris on it as well. The refrigerator had been vandalized, possibly with a key or a knife and had rusted on the front doors.
Business response:
Dear Amy, Thank you for choosing us. Please accept our apologies if your room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the team and will use them to improve our guest experience. Further, we regret that our amenities and services did not meet your expectations. In response to your review, we will discuss these notes with our concerned team to improve. Considering this a rare incident, please return and allow us to provi... read more
Good enough for one day stay, trust Checking in was easy, the staff were friendly. But the room was filled with nasty old stains. The seating chairs, pull out bed, the bed and the bed sheets. Not only they were stained, the whole room was smelly and the bed was lumpy. The toilet seat was broken and the residents there, were arguing in the hallways. But the a/c was working well.
Business response:
Dear Robin, Thank you for choosing us. Please accept our apologies if your rooms were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks with the housekeeping and maintenance teams and will use them to improve our guest experience. We strive to provide our guests with thoughtful hospitality and attentive service, and it is great to know you were pleased with the check-in team. Please return and allow us to provide you with a seamless expe... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.