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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Manageable There was no water in the pool, keypad on the Blackfoot wasn't working and employee got irritated that I was knocking on the door j stead of walking around the whole hotel to come through the front door. I requested a late checkout and was told 1245 was the latest. I was running a few minutes behind and was in the shower at 1243 when they were opening the door to come into the room.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that our staff did not treat you with professional customer service during your experience with us. To make sure this doesn't happen again, not only will I have the back door checked to make sure it is working properly, I will re-coach our night staff about making sure our valued guests are treated with respect. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We hope that you will give us ... read more
Avoid Room was too small. Staff did not help with setting up bed. Upon checkout we were out of the hotel came back at 12:30 to find the hotel staff had taken all of our stuff to the front desk and effectively kicked us out. This was really bizzar
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that my staff did not clearly communicate our check-out times to you. The situation you described is truly unacceptable and I am sorry for your experience. In response to your feedback, I will be retraining our staff on proper check-out procedures as well as clearly communicating our hotel policies to our guests. Thank you very much for providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay... read more
Recent stay The toilet got backed up and had to use a plunger as the maintenance was not in the facility in certain days of the week. Bath tub for backed up and had to have maintenance fix it the next morning. One of the women at the front desk seemed annoyed at my request for maintenance work. I would never get such an annoyed response at other hotels.
Business response:
Thank you for providing us with details about your stay. I sincerely apologize that your room had maintenance issues and I'm very sorry that our staff did not provide you with professional customer service. In response to your feedback, I will continue to coach our staff on guest relations and will have maintenance inspect our rooms. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
not a great experience Our room wasn't clean when we came back to it and we asked and come to find out that when you stay a week there they only clean the room once we were never told that. Then we had to go to the desk and exchange towels and they never had adequate towels for us they were alwayw out. A couple people that worked at the desk weren't that friendly. It was like you were putting them out to ask them for anything. Their complimentary breakfast was like nothing...so we had to buy our own stuff and have a decent b... read more
Business response:
Thank you for the feedback about your stay at our hotel. I sincerely apologize that your stay with us was not pleasant and that our staff did not inform you about the amenities we offer. In response to your feedback, I will be coaching my staff on how to give proper information to our guests during check-in. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experienc... read more
Low-down Ho-down I couldn't get help at the front desk the first night I arrived. Finally someone came to the front to help me. The second night, there was soooo much noise from down the hall. Come to find out, there was a big fight and a wall was breached. When I got back to the room, a dog was barking at me from the front window like I was attacking it. When I got to my room, again, no room service. The next day, the same thing... no room service. The night before I was to check out, and I would be leaving at 5:30AM, again... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our staff did not provide you with friendly and accommodating service during your stay. Our front desk hours are from 6:30am to 10:30 pm, after hours you can reach our night attendant by pressing 0 on the lobby phone. In response to your feedback, I will make sure that the night staff has their sign on the desk so that our guests will know how to reach us. We continually work to improve our hotel, so I really appreciate you... read more
Gross Dirty Hotel The Hotel staff were poor right from the start it took 20 minutes just to check in, room keys did not work AC did not work we had to change rooms. Towels in the rooms were like something you would check your oil with old rags. Well then there was the pool gross! it was green with bugs in it.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience with our hotel was not pleasant. I also apologize regarding our pool condition. We have consulted with our pool chemical distributor and have closed the pool temporarily to remedy the situation. To ensure that a situation like yours doesn't happen again, our team is continuing in their training to ensure a great guest experience. We appreciate your comments, as it will only help us to improve. Thank you for choosing Exten... read more
Disappointed... Rooms are only cleaned after you stay for seven days - gross. The towels are as big as washcloths and if you need more towels, you have to take your used towels down and exchange them for new ones. We saw little tiny bugs crawling around the kitchen area and bathroom sink... I thought being in "Scottsdale," this place would be ok...it's safe to say we won't be staying here again.
John John was an absolute diaster to deal with. He was so rude and didnt care about me as a customer at all. I booked my flight through expedia for 3 night (which said right on my itinery and my email) the third night comes to sleep and he was said my reservation is only for 2 nights! I was so confused about the situation because its black and white and not even trying to help he was so rude and kept saying "you have to call flightline, I cant help you" now I started to get extremely frustrated because I was on vacation and ... read more
Business response:
George - I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that my staff was not friendly and made errors in regards to your reservation . As this hotelâs manager, I can assure you that I have spoken to all of our staff to ensure your experience is not repeated. I am please that we were able to remedy the situation. The staff and I appreciate your comments, as it will only help us to improve. We hope to have the opportunity to provide you with a better experience in the fu... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,567 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.