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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Vanessa at the front has an attitude that’s one for the books. I have some choice words about her but I’ve got more class than she’ll ever have. We were house hunting & decided to stay here since it would be a couple of weeks. Our key was given to us in a folded post-it. I in no way agree with their business model: clean up after yourself (but don’t have too much trash otherwise you’re charged $25), pay $5-10 for cleaning depending on what you’d like done, tons of fees for “late checkout” (11:15 & later). No wonder they’re s... read more
Business response:
Thank you for taking the time to review our hotel. We're disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
they dont check the rooms before they assing them to you and they cannot use the key coding machin i had to go back to the lobby like 3 times cuz of that very bad service
Business response:
Thank you for your feedback. We are sorry for the difficulties you faced during your stay and the service issues you experienced. Your comments have been shared with our entire staff to ensure our focus remains on exceptional service. Thank you again for being our guest, and we would appreciate you giving us another opportunity to serve you with a much better stay. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
No good. We stayed here for 1 night while in town for a funeral. Selected mostly due to location of services we were attending. VERY disappointed in quality for the price. Everything needed cleaning! Common areas had tables & elevator with smears of gunk on them begging to be wiped down. Room filthy. Nail clippings in nightstand drawer, brown gunk in phone cradle, dust on carpet along wall, other unknown debris in drawers, fabric desk chair so dirty I would not sit on it. When I wanted a drink of water I tried unwrapping the... read more
Business response:
Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take it lightly. We will address this matter with our Head of Housekeeping and with the department associates in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Safe travels. Sincerely, Hotel Management
The floors were filthy, looked like they hadn't vacuumed between guests. Lots of dust on the cabinet that held the TV. The kitchen sink wasn't clean. One of the worst properties I have stayed at in a long time.
Business response:
Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered. We have procedures in place to inspect every room after it has been serviced. Unfortunately we missed something during this process, and for that we sincerely apologize. We are working with our housekeeping team to see where we failed and to make sure this isn't repeated. It's our goal to provide an excellent experience, and we hope you will give us another opportunity to prove this to you on your n... read more
Atrocious conditions Room one had wet carpets and a very musty smell. Cabinets throughout were filthy, paint was white and there were yellow streaks from old water stains all over them. There were white stains on the bed skirt. and the mattress in the pullout was filthy and uncovered. They were clearly not prepared to have 4 people stay in the room as there were not enough towels or blankets. They moved us to a new room and although the musty and wet carpets were gone, the room was even more filthy. It's clear they don't vac... read more
Business response:
Taylor, thank you for sharing your feedback. We apologize for the cleanliness issues you encountered in your rooms. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,722 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.