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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Had kitchenette but nothing was in the room to use any of it. Had to ask for everything. No ice in whole building. Had to use credit card for pop machine. Was suppose to be free internet and could not get it the whole time I was there which was 4 days.
I had to spend about 30-45 minutes cleaning the pool myself so that my kids could go for a swim. The kitchen counter in the room had dried tomato seeds stuck to it. Housekeeper never even stopped by to see if we needed anything replaced/replenished.
Business response:
Thank you for taking the time to write a review of your stay. I am disappointed that that the staff didn't inform you of our housekeeping policy, and the pool was not cleaned and ready for you and your kids. Please accept my apology. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Spend more to stay elsewhere! It was bike week in Scottsdale. Many attendees were staying at the hotel. Loud and late night group. Would have been fine if room was better soundproofed. Slamming doors, loud conversations as well as loud bikes in and out of the parking lot. Hotel did not provide maid service during my stay.
Business response:
Thank you for taking the time to write a review of your stay. Please accept our apologies for the noise issues you experienced. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Regarding housekeeping, we provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. I will work with our staff to ensure we are clearly communicating o... read more
run like a minimum security prison. staff were unhelpful and usually only one person was on the front desk having to respond to multiple requests. it's bare bones and the place was dirty in all the common areas.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our staff to ensure we are providing each guest with a comfortable stay and professional customer service. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Musty hotel with no amenities Get there early or you won't get a parking spot, has kitchenette but, have to get dishes, coffeemaker, toaster, etc from front desk due to theft they said. Found a note on my door saying that they were doing cleaning maintenance on air conditioner units & I asked them to please wait till I left due to asthma & allergies & they were rude & said they couldn't even though they were there cleaning for 2 days after I checked out.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will make sure we are clearly communicating our amenities during guest arrivals as well as providing each guest with professional customer service. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Ca... read more
Do Not Stay Here! What can go wrong with this hotel, went wrong. I booked this reservation for my girlfriend who was flying in from Chicago on the red eye. When we got to the hotel it was about 10am. The girl at the front desk, lets just refer to her as "j" was very unpleasant and seem like we were bothering her. We asked if we would be able to check in early since my girlfriend was very tired from the flight, we were told by J that she is not going to have a room available until 2:30 that afternoon. So we were in disbelieve... read more
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. To uphold our company’s high standards, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. It would be our pleasure to have you stay with us again in the future to sh... read more
Nicer hotels in Scottsdale The elevator wasn't working for the entire trip & no apologies provided. Check in front desk lady was a little short & abrupt with her answers.
Business response:
Thank you for taking the time to write a review of your experience with us. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will coach our staff to ensure that each guest receives professional customer service. I will also work with our maintenance engineer to make sure that all maintenance issues are resolved in a timely manner. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to pro... read more
Very disappointing! There was NO night attendant when I came to check in at 1:00am. I waited over AN HOUR to be checked into my room, with various calls to management. I will never stay here again. Wifi almost useless unless you pay to upgrade. Barely any channels available on the television. Room felt gross.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments as a training tool to coach our night staff to ensure your experience is not repeated. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We would love to have another chance to provide you with a better experience at our hotel the next time you're in ... read more
Close to my grandsons football game Being an "Extended Stay" I expected to have amenities in the kitchenette such a glassware etc., there is nothing. Also, no ice machine, had empty ice trays in the freezer....The elevator made concerning noises. The staff was as helpful as they could be.
Business response:
Thank you for your review. I apologize that our amenities were not to your expectations. To prevent this from happening again, our staff will receive further training on the check-in process regarding giving the proper information to our valued guests. Thank you very much for your feedback.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,567 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.