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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not the best. Seemed ok at first and that it would be enough to get through two nights when I wasn't spending much time there. But the second night I asked for another towel and the front desk person said I had to bring in a soiled towel in order to get another. I explained that my room only had ONE towel and he refused to give me a towel without an exchange for a soiled one. I told him again I only had ONE towel and the room was a double. He finally relented and gave me a towel. I'm not sure how this would have worked if I ... read more
Business response:
Thank you for the feedback provided. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with the associates involved. We are working hard to deliver the type of hospitality that you should always expect from us. I hope you will consider giving us another chance on your next trip to the area so that we can make it up to you. Sincerely, General Manager
Experience was not good. I was surprised and dismayed that a hotel located in beautiful Scottsdale could be so lacking in just the basic amenities like cleanliness and comfort. My room had a mysterious, persistent and unpleasant odor. The bathroom was deplorable. The toilet has not been cleaned and smelled of urine. It was uncomfortably small and dimly lit. After seeing the bathroom, I felt extremely dubious about the bedding and carpet. The kitchen area was the only part of the room that looked like it may have been cleaned... read more
Business response:
Thank you for your candid feedback. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. We are very passionate about providing our guests with clean accommodations, and we are sorry we fell short in this case. I have shared your comments with my Housekeeping Manager to see where we went wrong, so any necessary improvements to our processes can be made. We do hope you will consider us again. Sincerely, General Manager
We stayed at the Extended Stay in Scottsdale for one night. We left the next day. Was a very crowded room, beds and bedding was uncomfortable. Rooms were cold. We checked out the next evening. Front Desk was unable to figure out how to credit our card back but said they would have a manager take care of it first thing in the morning. It's been 10 days. 8 phone calls and been on hold for hours and have still not received a credit back. FYI: this is my first time ever writing a review for anything. Very disappointed with the s... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Extended stay America, Scottsdale Az.hotel from He March 22nd, upon checked into our room, we've noticed lack of kitchen utensils and coffee maker, went downstairs to inquire about the missing items and the evening clerk said we must check these items out, but he can help us because he didnt have the items, because " people steal these stuff". Next morning by 8:15a.m, hotel is all out of coffee,and hot water, not to mention dry up muffins. March 24th, only elevator on the property had broken down, not fixed till the next day... read more
Business response:
We are disheartened to see from your comments that we did not live up to our usual standards. We are sorry we failed to provide you with a nice stay. We regret the inconvenience these caused while you were here. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering better experience. Sincerely, General Manager
Bait & switch - 2nd worst hotel stay ever. Interior pictures are not of the actual hotel! And yes it looks nice outside except nobody took the trash out for an entire weekend so there was garbage all over. The bed sheets were dirty! Hair and stains on them!! Had to ask for replacements & received 2 fitted sheets. The blanket provided was "crunchy" from being burned in the dryer on too high heat. They advertised queen size bed, but pretty sure it was a full. The floor was filthy-crumbs & dust in all the corners. Laminate floo... read more
Business response:
Sylvia, thank you for sharing your candid feedback. We sincerely apologize for the housekeeping and service issues you encountered during your visit. Your experience is not the reflection of our usual service standards, and I ensure you that we are taking corrective actions to prevent anything like these from happening again. Thanks again for your business, and we hope you will give us an opportunity to make this up to you during a future stay. Sincerely, General Manager
Dirty Hotel With No Service Terrible experience. Dirty hotel, with poor staff, no room cleaning, only one towel and no utensils or plateware. While I was unpacking my car, a car reversed at high speeds and the driver pushed the horn for a solid 30 seconds. Walking towards the main entrance, I saw a young woman who turned out to be the hotel manager come out and casual talk to the driver who was now standing outside the car. From how close they were standing to each other and the body language, it was obvious they knew each ... read more
Business response:
Max, I am sorry for the disappointing stay you had with us and for the service issues you experienced during your visit. The condition you described is unacceptable and not at all representative of our quality standards. I have shared your concerns with my housekeeping as well as front desk team in an effort to improve our services and facilities moving forward. Please know, our housekeeping is done on a weekly basis although we are always happy to provide housekeeping at your request for a minimal fee, and fresh linens and ... read more
Business response:
Thank you for sharing your rating. On behalf of our entire team, please accept our apologies for not living up to your expectations. We make every effort to be perfect, but sometimes we fall short. Please give us another chance to serve you with a much better experience in the future. Sincerely, General Manager
Ruined our vacation!!!!!! Management needs to hire more help, supply rooms with amenities and stay there themselves to see how dismal it is!!!!!!
avoid at all costs! We had a three day baseball tournement in Scottsdale during spring training. Being on a tight budget and most room at the places i usually stay being in the upwards of $375 we decided to go with this place seeing as we only needed a shower and bed. Boy will we never ever ever make this mistake again! Hotel check is was odd- employee reeked of cigarettes and had a dingy stained shirt on and obviously hated his job. Got to the room and was both shocked and scared! Immediately sprayed febreeze, Lysol and li... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,567 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.