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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty I opened the bed and there was a big wad of hair on the sheet. Dried cough syrup was on the kitchen counter and the drawers were filthy. This was the dirtiest hotel I have ever stayed at. I was afraid to touch anything and couldn't wait to leave.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
At the tine of checking in no one was behind the front desk. We had to go check into a different hotel for the night.
Business response:
Thank you for staying with us and leaving your review. We regret learning that our front desk staff member was not available during the time mentioned. Please accept our sincere apologies for any inconvenience or frustration this may have caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you will revisit us on your next visit to the area. Sincerely, Hotel Management
Eventhough maid service is optional. The room was dirty (bathroom ) and garbage had not been emptied when we checked inti the room initially.
Business response:
On behalf of our entire team, please accept our sincere apologies for the inconvenience caused to you due to unacceptable suite conditions. Steps were apparently missed in our inspection procedures, so we regret that we dropped the ball. Our housekeeping associates have identified where mistakes were made and corrected it immediately. We hope you will consider giving us another opportunity to serve you in the future to see that we have made improvements in our processes. Sincerely, Hotel Management
The "No other options" place This place is run down, old and in dire need of an update. Rooms have potential as they have a kitchen, couch, and table. But everything is unclean and I wouldn't boil a pot of water there. Was afraid to sit on the couch. Didn't want to lie in the bed. TV was bad. Remote barely worked. Not many channels. There was actually nothing good about this place. The smell of bleach is actually refreshing as it reduced my fears of mold, bugs, etc.
Business response:
On behalf of our entire housekeeping team, we would like to offer our sincerest apologies for the issues you had with your room during your visit. Corrective action has already been taken in the appropriate departments to ensure that this doesn't happen again. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. We hope that you will choose us again so that we can provide you with a more satisfactory stay. Sincerely, Hotel Management
The room they gave me was someones elses room.. they werent in the room at the time thank god... TV was on, clothes on floor and bed had been slept in.. the next room they gave me was cleaned with so much bleach it was all I could smell.. turned on fans and opened window to air out and still smelled very strong the next morning..
Business response:
We are sorry for the service issue you encountered during your stay and regret this left a negative impression of our hotel. We have taken note of your feedback and have shared it with the front desk associates to be more diligent in their efforts. We are also sorry for the odor you had in the room assigned to you. Your comments have been shared with our housekeeping team to make sure this room receives a deep clean. Please consider giving us another chance to prove we are up to the task of delivering excellent service and a... read more
Room was not cleaned. Service was not responsive and did not try to make it right.
Business response:
Thank you for your comments. We are sorry for the cleanliness issue you encountered in your room and regret the disappointing stay you had. We have asked our housekeeping staff to thoroughly inspect the suite before assigning to our guests. We are also sorry that you did not have a positive experience with our associates and regret that the team fell short of providing you with excellent service. We have discussed your concern with the appropriate individuals so that they can be more diligent going forward. Please consider g... read more
Exceptionally irresponsible staff. They just said the prepaid reservation was not accepted and did not bother to explain or suggest alternative plans.
Dirty underware behind the TV!!!!! The evening started out finding a dirty tissue on the floor behind the bathroom door. I picked it up with another tissue to toss it away and noticed hair and dust built up behind the door. The remote didn't work for the TV. We went down to ask for new batteries and tell the front desk about the bathroom. She gave its batteries but didn't seem to care about the condition of the room. We went back up and the remote still didn't work. The bed was uncomfortable so didn't sleep well. In the morn... read more
Business response:
Thank you for your review. It was disheartening to read your review regarding the housekeeping issues you encountered in your room. We strive to provide clean and comfortable accommodations for all our guests, and we regret your disappointment. We have shared your concerns with the appropriate teams so that they can take the necessary actions. Thank you again for being our guest, and we hope you will reconsider and stay with us the next time you are in our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,722 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.