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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My card key got deactivated 30 min after checking in, the smell in the hallways is bad, to many different kinds of air freshner, and last but dont least, when i got to open the sofa bed for my kids to sleep, there was a reallly big stain on the matress which I wasn't going to let my kids sleep on it! My husband is trying to get that mattress replace or get a diferrent room, theres no extra sheets or pillows, it looks and feel cheap.
Business response:
Teresa, thank you for staying at our hotel. We are sorry for the disappointing visit you had and regret the issues you encountered. Please be assured your comments have been shared with the housekeeping and maintenance team to improve our service and facilities going forward. We understand your frustration and invite you and your family to stay with us for a much better experience. Sincerely, Hotel Management
Allowed pets. Debris and garbage in hallways. Outside areas need cleaned up. Fast food wrappers and discarded smoking pipe left by door
Business response:
Thank you for your evaluation. We are sorry we did not provide you with a clean and comfortable stay that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our hotel very seriously, and steps are already underway to ensure this does not happen again. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
dogs barked and howled every morning There were dogs everywhere - more of a dog hotel instead of people hotel. They barked and howled starting at 6am. It was horrible! I don't understand people - they owners were in the room with the dogs and let them do this. It wasn't the hotel's fault the dogs barked, but if you allow dogs to stay there, its going to happen. We're never staying there again!
Business response:
Wendy, thank you for your review. We apologize for the dog barking and the disturbance this caused. We wish you had alerted the front desk team so that they could have a conversation with the pet owner to reiterate our pet policy. Please give us another chance so we can make it up to you. Sincerely, Hotel Management
Staff is very rude and dirty. Its like pulling teeth to get help from anyone.
Business response:
Arthur, thank you for being our guest. We offer our sincere apologies for the behavior of our associates. What you experience is not acceptable and please be assured your concern will be used to improve our service delivery. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
not truthful of ammenities i was not happy in anyway
Business response:
First and foremost, we would like to offer you our apologies for the inconvenience you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Very Disappointed There is no amenities in the room, no coffee/tea, no coffee maker, no hanger to hang clothes, no cup, only one tiny shampoo, tiny face soap and a bar of bath soup. Although there is nothing in the kitchen. The first receptionist was unfriendly, later came up with a better one but it took her so long to assign the rooms to us (three of us checked in 3 rooms).
Business response:
Astrid, thank you for choosing our hotel. We are sorry you did not have a positive experience with our associates. Your comments have been shared with the front desk associates so that we can improve our service going forward. Also, we apologize you were not aware of our in-room amenities. Since our suites are designed for guests staying multiple nights desiring home-like living, they often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any t... read more
Won't return The room had no channel guide and no instructions on how to connect with the wifi. When my husband asked the front desk for a channel guide he was disappointed by the number of listed channels that weren't available. And two of our favorite channels were not available at all. Outlets were not convenient to the bed for my white noise machine. The continental breakfast was disappointing.
Business response:
Thank you for letting us know about your visit. We are sorry for your disappointment with our grab-and-go breakfast, and for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere, and we understand your frustration of not having your favorite channels for you to access. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
The property was fine for the money. But they did not have my reservation in their system.
Business response:
Thank you for your review. We are sorry for the reservation issues you encountered and for the difficulty you faced at check-in. We are reviewing this situation to see what went wrong so we can avoid this in the future. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,722 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.