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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice location I didn't like the staff member who didn't do much but give me my paper to sign with no direction to my room, no info on breakfast, no info on anything. Nice room and location was perfect. Please have a better staff member. The male staff was not friendly but the female staff members were friendly and helpful.
Business response:
Thank you for choosing to stay at our hotel. Although you liked our location, we apologize we did not fully meet your expectation during your stay. Our goal is to provide the highest customer service, and we continually strive to improve our efforts. We have addressed your concerns with the staff, and we have taken corrective action so this does not happen again. The next time you are in the area, we hope you will give us the opportunity to earn back your confidence by providing your with an experience that exceeds your expe... read more
Hotel was dirty. Trash from previous guest left in room. Room lacked any utensils, pots,pans or dish ware. Checkout receptionist was less than helpful or concerned. Internet was slow and inefficient. Bed was horribly uncomfortable,as were the pillows. Towels were old, stained, and thin. No coffee maker in room. Location was nice. Would DEFINITELY not recommend this hotel.
Business response:
We were disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Okay hotel This hotel could be so much nicer if it was better maintained. The only complaint I have is that it was dirtier than most hotels where I have stayed. I understand it's an extended stay (clean the rooms once every 7 days) but not only the rooms were visibly dirtier but the hallways and stairs as well. The outside garbage was overflowing for a couple of days. However the rooms were large and comfortable and it had a nice pool.
Business response:
Caro, thank you for your candid review. We are happy that you liked our friendly associates, convenient location and your well-equipped room as well. However, I am concerned about your experience and have immediately brought this to the attention of my housekeeping team for review and action. Please know this is not usual for us, and we hope you give us another chance in the future. Sincerely, General Manager
Nice Location near Scottsdale but gross Hotel hallways and room smelled like 15 men who hadn't showered in a month smoked a carton of cigarettes stayed the night before. I had booked to stay 2 nights but left after the first night
Business response:
We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are working with our housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated moving forward. Please give us another opportunity to redeem ourselves on your next visit to our area. Sincerely, General Manager
I would not stay at this hotel again We were not given the room we booked. The staff was not helpful with this and very unsympathetic. The desk was never staffed and we often had to wait many mintues before anyone even showed up to help. There was a huge pile of garbage by the pool for days.
Business response:
Elizabeth, please accept my apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager
Dirty toilet The toilet was not working and had human waste in the bowl. The clerk at the front desk said she couldn't do anything until the manager showed up. There was waste in the shower tub, the kitchen was bare, no sheets for the pull out sofa and the tv stand drawers were broken. Thrash was piled up by the elevators. When checking out the clerk would not responsive to my concerns because we booked through hotels.com. Poorly maintained.
Business response:
Juan, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Horrible service.The staff was useless and abrasive.They did not clean the room and when I asked for clean towels I was asked to come back in 15 min.....I came back in 20 and the person at the desk acted like she had never seen me.......:(
Business response:
Chris, thank you for choosing to stay at our hotel. Please accept my personal apology as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
Health hazard!! Cleanliness was disgusting. First room I checked into the fridge was making a horrendously loud noise all night long. I've moved rooms the following day to find hairclips and dog treat on the floor. Just look at the state behind the curtains, the air conditioner and bathroom vent were filthy. I've stayed all around the world in a lot of hotels and never left a review on any of them good or indifferent. The worst place I've ever stayed. I warn you for your own health don't book this hotel.
Business response:
On behalf of our Housekeeping team, I would like to offer my sincerest apologies for the cleanliness issues you had with your rooms during your visit. We do not take these issues lightly, as we believe this is priority #1 in the industry. I am working with our housekeeping department to tighten procedures to make sure that we deliver a better stay moving forward. I hope you will stay with us again so that we can have another chance to impress you. Sincerely, General Manager
It was horrible, they overbooked, we were wondering around without a place to stay
Business response:
I appreciate you taking the time to provide feedback, and I am sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up and regret the inconvenience caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,567 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.