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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I would not stay at this hotel again We were not given the room we booked. The staff was not helpful with this and very unsympathetic. The desk was never staffed and we often had to wait many mintues before anyone even showed up to help. There was a huge pile of garbage by the pool for days.
Business response:
Elizabeth, please accept my apologies for not meeting your expectations. We take comments like yours very seriously, so we are looking into where we went wrong and making changes to our processes to better serve our guests. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, General Manager
Dirty toilet The toilet was not working and had human waste in the bowl. The clerk at the front desk said she couldn't do anything until the manager showed up. There was waste in the shower tub, the kitchen was bare, no sheets for the pull out sofa and the tv stand drawers were broken. Thrash was piled up by the elevators. When checking out the clerk would not responsive to my concerns because we booked through hotels.com. Poorly maintained.
Business response:
Juan, we are sorry we failed to provide you the clean and comfortable room that you deserved. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, General Manager
Horrible service.The staff was useless and abrasive.They did not clean the room and when I asked for clean towels I was asked to come back in 15 min.....I came back in 20 and the person at the desk acted like she had never seen me.......:(
Business response:
Chris, thank you for choosing to stay at our hotel. Please accept my personal apology as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case that did not happen. We value your feedback and will use it to ensure we are more consistent in our service levels. I hope you will give us the chance to make it up to you at a future date. Sincerely, General Manager
Health hazard!! Cleanliness was disgusting. First room I checked into the fridge was making a horrendously loud noise all night long. I've moved rooms the following day to find hairclips and dog treat on the floor. Just look at the state behind the curtains, the air conditioner and bathroom vent were filthy. I've stayed all around the world in a lot of hotels and never left a review on any of them good or indifferent. The worst place I've ever stayed. I warn you for your own health don't book this hotel.
Business response:
On behalf of our Housekeeping team, I would like to offer my sincerest apologies for the cleanliness issues you had with your rooms during your visit. We do not take these issues lightly, as we believe this is priority #1 in the industry. I am working with our housekeeping department to tighten procedures to make sure that we deliver a better stay moving forward. I hope you will stay with us again so that we can have another chance to impress you. Sincerely, General Manager
It was horrible, they overbooked, we were wondering around without a place to stay
Business response:
I appreciate you taking the time to provide feedback, and I am sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up and regret the inconvenience caused. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, General Manager
Not the best. Seemed ok at first and that it would be enough to get through two nights when I wasn't spending much time there. But the second night I asked for another towel and the front desk person said I had to bring in a soiled towel in order to get another. I explained that my room only had ONE towel and he refused to give me a towel without an exchange for a soiled one. I told him again I only had ONE towel and the room was a double. He finally relented and gave me a towel. I'm not sure how this would have worked if I ... read more
Business response:
Thank you for the feedback provided. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with the associates involved. We are working hard to deliver the type of hospitality that you should always expect from us. I hope you will consider giving us another chance on your next trip to the area so that we can make it up to you. Sincerely, General Manager
Experience was not good. I was surprised and dismayed that a hotel located in beautiful Scottsdale could be so lacking in just the basic amenities like cleanliness and comfort. My room had a mysterious, persistent and unpleasant odor. The bathroom was deplorable. The toilet has not been cleaned and smelled of urine. It was uncomfortably small and dimly lit. After seeing the bathroom, I felt extremely dubious about the bedding and carpet. The kitchen area was the only part of the room that looked like it may have been cleaned... read more
Business response:
Thank you for your candid feedback. We sincerely apologize that upon arrival to your suite, there were housekeeping issues. We are very passionate about providing our guests with clean accommodations, and we are sorry we fell short in this case. I have shared your comments with my Housekeeping Manager to see where we went wrong, so any necessary improvements to our processes can be made. We do hope you will consider us again. Sincerely, General Manager
We stayed at the Extended Stay in Scottsdale for one night. We left the next day. Was a very crowded room, beds and bedding was uncomfortable. Rooms were cold. We checked out the next evening. Front Desk was unable to figure out how to credit our card back but said they would have a manager take care of it first thing in the morning. It's been 10 days. 8 phone calls and been on hold for hours and have still not received a credit back. FYI: this is my first time ever writing a review for anything. Very disappointed with the s... read more
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Extended stay America, Scottsdale Az.hotel from He March 22nd, upon checked into our room, we've noticed lack of kitchen utensils and coffee maker, went downstairs to inquire about the missing items and the evening clerk said we must check these items out, but he can help us because he didnt have the items, because " people steal these stuff". Next morning by 8:15a.m, hotel is all out of coffee,and hot water, not to mention dry up muffins. March 24th, only elevator on the property had broken down, not fixed till the next day... read more
Business response:
We are disheartened to see from your comments that we did not live up to our usual standards. We are sorry we failed to provide you with a nice stay. We regret the inconvenience these caused while you were here. We hope you will accept our apology and consider giving us another chance to prove we are up to the task of delivering better experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.