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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty place
Business response:
Brittany, thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome... read more
Needs updating This hotel really needs an updated look.
Business response:
Thank you for being our guest. Our goal is to provide an exceptional experience for our guests, so we apologize for the disappointing condition of our property. We will share your comments with our brand leaders when we make plans for remodeling our hotel. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Hotels.com overbooked us at our original Extended Stay hotel so we had to go to another one a few miles away that didn’t offer the same amount of beds in each room, it was in a bad location, the rooms were disgusting, the customer service was terrible, & we were double charged for our stay. Very frustrating experience.
Business response:
We apologize that we did not have any available rooms when you arrived at our hotel. We understand your frustration, as our rooms were full to capacity. We are terribly sorry for this inconvenience and hope you will choose to book a room with us in the future. Sincerely, Hotel Management
Worst experience ever! it was very dirty, there was no essentials like towels and soap, employees were unable to help. Don’t recommend at all
Business response:
Thank you for reviewing your stay with us. We apologize for the cleanliness issues you encountered while you were here. We have shared your feedback with our housekeeping team to be more diligent going forward. We are also sorry for your disappointment with our in-room amenities and for not being able to resolve the problem to your satisfaction. Though we are confident this was an isolated incident, we are reviewing this with our staff to make sure such scenarios are prevented from happening again. We hope we have a future o... read more
The rooms were supposed to be non smoking but the room smelled like stale smoke. They had no alternate rooms for the night. However the breaking point was blood on the toilet paper.
Business response:
Thank you for your review. We apologize for the smoke smell you experienced and for the cleanliness issues you encountered in your suite. Your feedback has been discussed with our housekeeping team to ensure address the problems you outlined. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Personal trip with son for sports Rollabed had n. Had to wait to after check-in for linens and blanket to get cleaned. Mattress on roll-a-bed was long past it's useful life and marginally clean. Internet security certificates were expired. I could not connect my work laptop due to security concerns. It wasn't disclosed bat booking that the complimentary wifi was very restricted speed. If I could have used it safely, I would have had to accepted the upsell to do any work. Room was otherwise adequate. If I just wanted an absol... read more
Business response:
Lawrence, thank you for being our guest and for sharing your review. We are sorry you found our bed to be uncomfortable and apologize for the problems you had in connecting to the Wi-Fi. We will alert our internet service provider and make sure that the issues you outlined are fixed. We hope you will choose us again and allow us the opportunity to provide you with a better experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.