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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
chose the property for location purposes. i checked in super late in the night but the gentleman at front desk was super friendly. got to room only to find it reeked of old cigerette smell. there was no toilet paper, shower curtain, or bedspread. called front desk with hopes they would deliver items to the room, but the lady had me walk down to the room at 230am.
Business response:
Kristina, thank you for your candid evaluation. We are sorry for the inconvenience you experienced during your time with us and apologize for the service issues you experienced. We will address this with the appropriate individuals and take the necessary actions to elevate our service levels. We also want to share with you that we are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We appreciate you bringing this to our attention so we can address it right away. We hope you will return to expe... read more
. We had an incident where the smoke alarm went of The bathrooms are too small and need updating. The outside of the property is very unkept. We had an incident where the smoke alarm went off at 9:30 at night and there was no one there to fix it and we had to move around the other side of the hotel. The whole property needs a lot of work. But it is convenient.
Business response:
Dodd, thank you for your candid evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you experienced. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We also want to inform you we must evacuate the hotel for everyone's safety when a fire alarm sounds until we can thoroughly investigate the cause of the alarm. We realize evacuation in the middle of the night is not a pleasant experience and are sorry for the inconvenience this... read more
The room was not available at checkin time, I was offered a dirty room and the hotel was not staffed appropriately. I was not able to checkin on time. I will never stay there again.
Business response:
Nadia, we appreciate you sharing your feedback regarding your recent stay with us. Prompt and impeccable service is a must, and we are sorry for the delay in getting your accommodations ready for your arrival. We apologize for the cleanliness issues you encountered and for the concerns you experienced with our service. We will review your comments as a team to better impact our guest experience. We hope the remainder of your stay made up for this and that you will choose to stay with us again in the future. Sincerely, Hotel ... read more
Dirty room. Ac didn’t work. Bathroom door didn’t close
Business response:
Angela, thank you for taking the time to share the feedback. We sincerely apologize for the cleanliness and maintenance issues you encountered in your suite. We take great pride in the service, cleanliness, and maintenance of our hotel. Therefore we have immediately discussed your concerns with the respective teams. We appreciate your patience and hope you will give us a second chance to prove ourselves. Sincerely, Hotel Management
- room 311 - Water faucet dripping all night …could not sleep AT ALL - front door does not close - Not a single soap bar at the shower - shower head can barely dispense water since the lower head cannot be closed in full ( dripping ) - noise are ridiculous , there is a very cheap glass covering the only window in the room
Business response:
Thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Rooms smell of smoke We were given a room that smelled of smoke. We asked for another room and were given another room that smelled of smoke. We were then told by the hotel that other rooms were not available and that the hotel would contact hotels.com and we would get a refund. We went to another hotel.
Business response:
Thank you for being our guest and for sharing your feedback. We apologize for the specific concerns you experienced during your stay. We work hard to provide a clean and comfortable environment, but we regret both of our rooms disappointed you. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. We hope to welcome you back in the future and provide you with a much-improved impression of our hotel. Sincerely, Hotel Management
Floor is so dirty. The sole of our socks turn black when you walk on the floor. 2 light bulbs are busted. No housekeeping for our 4 night stay. Grab and go breakfast is the same every day. There are several broken and beaten down cars that are parked unattended probably for a very long time. Towels exchanged upon request.
Business response:
Caesar, thank you for posting a review of your stay with us. We apologize for the housekeeping issues you encountered while you were here. We have addressed this with the appropriate team, and we are grateful for your patience. We are also sorry the breakfast offerings were not to your liking. We will make a note of your feedback as we plan any changes to our breakfast offerings. We hope you will choose us again as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Won’t stay here again. I had paid through hotels.com but got in really late and had a headache so had forgotten. I was charged again, for even more than it was supposed to be, which I pointed out but had to pay anyway. The following morning, the person in the lobby was unable to help me get a refund. The room was dated, the floor wasn’t particularly clean and the staff wasn’t very friendly. Now I’ll need to figure out how to get my refund.
Business response:
Teresa, thank you for reviewing your stay with us. We are sorry for the issues you had with your room and the poor service you received from our associates. We have shared your comments with our associates, and we are taking measures to ensure these problems do not arise in the future. We also regret the billing-related queries you are having. If you want to discuss it with us, pleased reach out to our front desk, as they will be happy to assist you further. We hope you will consider a return visit so we can make it up to yo... read more
Terrible Terrible from check in to checking out
Business response:
Thank you for staying with us.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.