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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
There aren't enough adjectives to describe this hotel. I paid for 6 nights. I could not get to the hotel on the night of my check -in, I called and spoke to the person at the desk and explained the situation and she assured me it wasn't a problem. I didn't expect it to be since ide paid in full. When I finally left the hospital and got there they informed me I had lost my reservation because I didn't check in when I was supposed too. With not aLOT of money left in my budget I tried everyway to get them to reverse that decisi... read more
Business response:
Dear Valarie, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Not Comfortable nor Friendly I booked this room for one night...I mean how bad could it be? The phone didn't work unless you held on to the cord while you were talking on it and then it still cut out. There was very small dead beetles on the floor and a bunch of stuff next to the bed, like they don't know how to use a vacuum. The sheets were not white, they looked dirty, but I believe they were clean. There is a kitchenette, yet there's nothing in it. If you wanted anything, dishes, etc., you had to rent it. They left ONE di... read more
Business response:
Dear Neva, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Only go there for a bed don’t expect much other
Business response:
Dear Rayleen, Thank you for choosing our hotel for your stay. We are disappointed to see your review and sincerely apologize for not meeting your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management
Outside was busy very late into the night. The TV and remote were frustrating, when it turned on it took 4 to 5 mins to be able to work the remote and attempt to watch tv. The selection and navigation to channels was a joke. The carpet was "sticky" when walking on it!
Business response:
Dear JT, we apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you are assured that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management
Bad experience While the front desk clerk was trying to be helpful the property is sketchy at best. I had to return to the front desk twice after packing my suitcases up and down with me as the keys wouldn’t unlock the door. I was very uncomfortable as a single female with a lot of men around the property who could clearly see which room was mine as I was back and forth. I asked for my money back but the clerk said he didn’t know how after the card was ran. I left while he was up working on the door. I just didn’t feel safe.... read more
Business response:
Dear Kim, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.