This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extended stay with no dishes, silverware, etc. Room was sad and depressing.
Business response:
Weappreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We hope to w... read more
Bad reviews are right Booked a double and when we got there they didn’t have one available, three people had to sleep on a king bed, had one towel and had to go and request more, requested extra bedding and pillows as well since three people had to share one bed…they didn’t have anymore pillows to give out….I tried to Ignore the negative reviews but probably should have taken them in consideration after all
Business response:
Brandie, thank you for sharing your feedback. We apologize that the room type you requested was not available, and we regret any frustration and inconvenience this caused. We do everything possible to honor requests; however, depending on our occupancy, it is not always possible. We are very grateful for your patience, and it is our hope that we will have a future opportunity to show you the enhanced stay we are committed to providing every guest. Sincerely, Hotel Management
The lobby did not look anything like the one in the website photos. We had to ask for a coffee maker for our room. The room had a kitchenette with nothing but two plastic cups. Breakfast was instant oatmeal, muffins, & coffee (no juices, milk). No pool. Room was clean but very worn. Staff was pleasant and helpful. Way overpriced, even for spring break.
Business response:
David, weappreciate your review and thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for improvement. We ho... read more
Room in very poor condition. Will not return.
Business response:
William, thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room. Please know we welcome you to contact our front desk at any time for items you need to make your stay more comfortable, we are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon. Sincerely, Hotel Management
Dirty and scary I picked this hotel due to its location. I assumed it would be nice. I was very mistaken. Not only was it dirty to the point that my daughter and I both chose to wait to shower when we got home, there also was no blanket or comforter on the bed! Just sheets. It was so gross we actually checked for bed bugs before getting in the beds. Neither of us slept well because we can hear everything from the other rooms and people going up and down the stairs all night. Also a single woman who travels alone frequently o... read more
Business response:
Dawn, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We will address this with the appropriate individuals and take steps to ensure we are more diligent going forward. We also want to inform you that all our patrons are safe inside our premises, and we also work very closely with local law enforcement agencies to keep all of our guests safe and secure during their stay. We hope you will reconsider a future stay as we would welcome the op... read more
Business response:
Thank you for staying with us.
Worst Place I've Ever Stayed This place was awful. Checking in, there's an office that seems more like a currency exchange than a hotel lobby. I had a reservation, but the only person working there, when she got there, said she had to check on the room and would be back in ten minutes. I actually saw her taking out the garbage from the room before coming back to check me in. The bathroom sink didn't drain, and the hardware to open or close the sink drain wasn't connected. I called to ask for maintenance, and was told the mai... read more
Business response:
Steven, thank you for choosing our hotel. Please accept our apologies for the maintenance and cleanliness issues you encountered during your visit with us. We do not take such concerns lightly, and we will share your comments with appropriate individuals as we strive to enhance our guest experience. We regret not meeting your standards. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you. Sincerely, Hotel Management
The room had a terrible smoking smell and was not properly cleaned. I asked to be moved to a different room and was told none is available.
Business response:
Elie, we appreciate the valuable feedback about your stay. We are sorry for the inconvenience you experienced due to the cleanliness issues. We are a non-smoking hotel, but we do have violators of this rule on rare occasions. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us, and we hope you will make the same choice the next time you visit the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.