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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathroom lights not working, water shut off during stay. Plumbing not up to par. Run down.
Business response:
Dear Brian, Thank you for staying with us and sharing your experience. We appreciate your feedback and regret you had several problems with your bathroom. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Please accept our apology for any frustration and inconvenience this caused. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management
Heather at lobby was very pleasant but our TV was broken - she came and confirmed this. No maintenance staff on the property except in the mornings. We are only here overnight so this is useless.
Business response:
Dear Linda, Thank you for staying with us and for your candid review. Our team works diligently to provide friendly and exceptional service. So, we thank you for mentioning our staff, especially Heather. They are a true asset to our team, and we will surely share your compliments with them. However, We sincerely apologize on behalf of our maintenance team; we will address your concern with them to ensure our guests do not encounter such problems in the future. Thank you again for sharing your thoughtful review with us, and w... read more
It's not a safe place.
Business response:
Dear Jessica, Thank you for the short review. The safety and security of our guests and employees are of utmost importance to us. Our staffs are well trained to handle different situations, and we also work closely with local police to ensure we have a safe and secure environment in and around the hotel. We hope you revisit to experience a much more satisfying stay with us in the future.Sincerely, Hotel Management
Heater did not work. Well refrigerator was noisy bathtub faucet wouldn’t turn off no stopper in the sink in the bathroom TV remote very difficult to use.
Business response:
Dear David, Thank you for choosing us for your recent stay. We sincerely apologize for the issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to give our guests an exceptional experience, so please be assured that we will follow up these matters with our maintenance team appropriately. We are grateful for your patience and your thoughts on these matters. We hope you revisit us so we can provide you with the exc... read more
Ugh Do not stay, bed was horrible to sleep in, floors were dirty and I killed a roach. You would think it would be a nicer upscale extended stay with the location, not at all. It wasn’t worth 160. Very disappointed. Do better and remodel the whole building!!!
Business response:
Dear Chanda, We were sorry to read about your experience and apologize for the inconvenience caused. We want to reassure you that we follow the most rigorous industry standards regarding our suites' cleanliness and pest control. Still, your room will be inspected professionally and treated as a precaution. Furthermore, we apologize for the issues you had with the comfort of your bedding. We know how important it is to get a good night's sleep and rest well, so we're sorry we could not make this happen for you. We are gratefu... read more
The staff needs to learn what they are doing. They need to be more friendly, and the area is very unsafe.
Business response:
Dear Jessica, We are sorry that we did not meet your expectations regarding our service, and we hope you will accept our apologies for what transpired. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. We appreciate your observations and hope you will consider giving us a second chance to provide you with the hospitality yo... read more
Leaking ceiling not important for 3 days in Rm222 The ceiling in my room was leaking water for three days. The front desk clerk "Put in a work order" and I dumped the water out of the plastic garbage can for three days. Day three when he finally came up to look in the room (Water was streaming out), they put me into another room.
Business response:
Dear John, thank you for taking the time to review your stay with us. We are genuinely sorry for the issue you experienced and for not providing the exceptional stay you deserve. We understand that every detail matters and assure you that we are working to correct these concerns. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management
Property is advertised as an extended stay but there were no dishes, cooking utensils or silverware in the unit. There was not even a coffee pot provided. Beds were lumpy and the bedding, paint and decor looked well used. There was no ice machine on the premises. The lobby person described the breakfast as grab and go but there was no indication where to grab it from.
Business response:
Dear Debra, thank you for your feedback. Being an extended stay property focused on guests staying seven or more nights, we have items such as a fully equipped kitchen, complimentary grab-and-go breakfast, and a comfortable in-suite environment to make you feel at home while away from home. We certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.