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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The good..... the beds were comfortable and we had a roof over our heads. It wasn't noisy or terribly filthy. The not good.... upon arrival, it appeared that it was possible to commandeer a prostitute or score some blow (fortunately my husband and kids aren't into that). Walking into the room we were greeted by the smell of a cheap hotel. Our socks and the bottoms of our feet quickly turned black....like we had walked barefoot in a gas station. There was a kitchen, that was dated and in somewhat disrepair, but not a single u... read more
Business response:
Dear Traesa, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.Sin... read more
Just Horrible Let me start from check-in. When I arrived to the office, there was a woman waiting in front of me with no employee in sight. A young girl comes to the counter and said, she is new and can't help. I asked if there was anyone there and she said "somewhere". I left the office and went and found an employee cleaning a room and asked her if someone could come check in. She did and said she was doing both jobs. An employee walked in as A customer came in that was already staying there. She then helped this person fi... read more
Business response:
Dear Guest, We sincerely apologize for failing to meet your expectations during your recent stay. Our primary objective is to ensure our guests enjoy a comfortable and exceptional stay with attentive and friendly service. We deeply regret that we did not meet these standards during your visit. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. Your candid feedback is invaluable in our continuous efforts to improve. If we may be of any further assistance, please reach o... read more
Really inexpensive. Should be. Property is kind of gross.
Business response:
Dear Michael, Thank you for sharing your review. Please accept our apologies for not meeting your expectations. We appreciate your business and value you as a guest. We are sorry for your experience and hope to have an opportunity in the future to provide you with the hospitality for which we are known.Sincerely,Hotel Management
We stayed 2 nights at your extended stay. There were bugs in the place and the landscaping done at 7:00 am was loud. Also, my wife slipped and fell on an oily substance in the elevator. I have yet to hear from any member of management, outside of the asst mgr who made a report, about this incident. I’m not a litigious person but this is making me rethink approach.
Business response:
Dear Scott, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
Maintenance needs to be done as AC cover was on the floor and no filter in unit. Shower curtain rod is falling out of the wall. Hold on my card for incidentals but the linens are overly warn out.
Business response:
Dear Guest, Thank you for sharing your recent review of our hotel. We aim to provide a comfortable experience for every guest; therefore, we apologize for the concerns during your visit. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future guests are not similarly impacted. If we may be of any further assistance, please reach out to us directly at the hotel. We hope you consider this an isolated incident and return for another stay.Sincerely,Hotel Managem... read more
I showed up for my reservation and the staff member told me my room had already been checked out to someone else even though I had made my reservation/confirmation through Expedia weeks prior…I had to find another hotel for the weekend, luckily I found a better hotel 10 mins away for my stay in Arizona.
Business response:
Dear Jaime, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a regular occurrence for us. Please allow us to evaluate the situation to see what went wrong, and we will take appropriate action where necessary. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management
Good location, helpful staff. Room smelled like feet and felt dirty. Check in lobby smelled like mildew.
Business response:
Dear Zachary, Thank you for being our guest. It is glad that you were pleased with the location and helpful staff. However, we are sorry for the cleanliness issues not meeting your liking, and we have shared your remarks with the concerned individuals for further improvement. Please reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve when staying with us.Sincerely,Hotel Management
I found some cockroaches in the kitchen. People in the nearby rooms were loud through the night.
Business response:
Dear Kelly, Thank you for being our guest. We apologize that your stay was inconvenienced by noise from other guests. Your comments remind us there is always room for improvement, and we will review your feedback with the appropriate individuals. Our pest control provider services the hotel regularly, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will come back and see us the next time you are in ou... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.