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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
People smoking near entrances to rooms, cigarette butts everywhere, trash piled under the stairwells. Floor in room filthy.
Business response:
Charles, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
It was terrible to be in that room There were sewing needles all over our room the sheets that we slept on were dirty I will never go back to that every again. I can’t believe that that room was cleaned because of the needles that were there . I dropped something in the floor vent down to pick it up and there was old food under the bed almost poked myself with one of the needles under a towel in the bathroom the tub was a contest run not a drip but running awful experience
Business response:
Thank you for taking the time to post a review of your visit. We're very sorry you experienced housekeeping issues during your stay. We apparently missed steps in our inspection procedures, and we have immediately addressed this with our team. We hope you will consider giving us a second chance the next time you are in the area. We would love the opportunity to provide you with the hospitality you should have experienced during this stay. T Sincerely, Hotel Management
The staff was fun and friendly. The neighbors dogs barking incessantly was annoying. Hearing conversations through the thin walls woke us up at 3:30am. I honestly cannot recommend this place.
Business response:
Joe, thank you for sharing the specifics of your stay with us. We are sorry for the noise disturbance you encountered. Please know our front desk is always available to help you make the most out of your stay, and we would have been happy to resolve the issue while you were here. We do hope you will stay with us another time so we can provide you with a much more satisfying experience. Sincerely, Hotel Management
Filthy and rude employees
Business response:
Nicole, thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and make sure we are more consistent in our service delivery. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My room smelled like cigarette smoke (which I am allergic to) even though it was a non-smoking room.
Business response:
We appreciate the valuable feedback about your stay. We are sorry for the inconvenience you had with your room. We are a non-smoking hotel, but on a rare occasion, a guest does not comply. We appreciate you bringing this to our attention so we can address it right away. Thank you for staying with us. We hope you will make the same choice the next time you visit our area. Sincerely, Hotel Management
Honest review The staff was not friendly. All the outside trashes were overflowing. Our room was only partially cleaned when we went in. For the area it is and you would’ve expected much more!
Business response:
Kenneth, thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.