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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
i didnt stay there they said i didnt have a reservation i tryed to get on my laptop to show them but they said that if i wasnt aguest i could not use it i slept in my car that nite if i get billed for this im not paying please call me at 6072873065 the worst hotel experience ever frank
Business response:
Dear frank, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inaccurate booking. Please allow us to evaluate the situation to see what went wrong. We are sorry for the inconvenience, and we hope you will consider returning for another visit.Sincerely,Hotel Management
Don’t stay there Hotel didn’t have my reservation information. It took about 20 minutes to sort it out. Room was filthy, floor sticky. Room was warm. We slept there one night and decided to just book a room at another hotel. Would not recommend.
Business response:
Dear Guest, thank you for staying with us. We are very sorry for the inconvenience you had with us. We have shared your feedback with the concerned team member regarding the abovementioned issue. Feedback such as yours helps us identify areas where we can improve. Please rest assured we have discussed your comments with our team members so we can provide you with a much more satisfying experience in the future. Thank you!Sincerely,Hotel Management
Roaches in room 101
Business response:
Dear Kenneth, thank you for being a guest in our hotel. We were sorry to read about your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon.Sincerely,Hotel Management
A Disastrous Extra Checked out a coffee pot, was missing pieces, used filter still inside, made a miss after cleaning from missing piece. Coffee went all over the counter & floor. Told the same guy who Checked out the pot, he thought it was funny & no apology. Requested a 1st floor room due to military disabilities, assigned a room 3rd floor at end farthest from elevator. Could not set a drink down without it being invaded by insects. I have stayed here previously & provided review, you could definitely see a lack of care & ... read more
Business response:
Dear Jerry, thank you for your recent stay at our hotel. We appreciate your taking the time to post your review, as we value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We understand that no explanation of these issues can change your recent experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. We would like an opportunity to show you the hospitality for which we are known, and we hope ... read more
Horrible experience Bugs all over room, unfriendly front desk.
Business response:
Dear michael, we are sorry for your experience. We follow the most rigorous industry standards regarding our rooms' cleanliness and pest control. Still, your room will be professionally inspected and treated as a precaution. Also, we are sorry for your issues with our front desk. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. We hope to have a future opportunity to welcome you. Sincerely, Hotel Management
The hotel is filthy outside. There is trash everywhere. The room was so outdated, dark and depressing. Not a good experience.
Business response:
Dear Guest, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.