This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Needs some help Second post. After the terrible start ( no room although I had reservation and had to make up non cleaned room) the staff tried to do right and comped room. With good beds and a change in management this could get back to average.
Business response:
Dear John, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in earlier. Please know that this is not the standard of service we strive to provide. We are also disappointed knowing we did not meet expectations with respect to bed, and we extend our sincerest apologies. Please know our front desk is staffed around the clock and is happy to assist you with matters like this. We hope to welcome you back for a more enjoyable stay. Sincerely,Hot... read more
I had to wait 20 minutes in the office before someone came back to help. When she did come back, she had an attitude that I did not appreciate. The furniture in the office was literally breaking down and the furniture in this room or is all scratched up And the television is not working. The screen and voice keeps going off and on. Had to turn it off was making me crazy.
Business response:
Dear Joanne, We apologize for the extended wait and the service you received during your stay. It's regrettable to hear about the issues with the furniture and the television, and we understand how frustrating this must have been for you. Your feedback is important, and we will address these concerns promptly to ensure improvements. Please accept our apologies for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to provide you with a more positive experience in the future.Sincerely,... read more
This hotel is in a great location. I wanted to stay here because of the kitchen however there was nothing in the kitchen, no silverware, pots pans dishes etc. There was only one working light, which was right next to the bed. the main light flickered on and off and was super loud. Breakfast was included but coffee was available at 6:30 am, too late for me to have before work.
Business response:
Dear Susan, Thank you for taking the time to review your experience with us. We appreciate your positive feedback about our location. However, we are sorry that some concerns prevented it from being perfect. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We appreciate your comments and will use them to improve our guest experience. Thank you again, and we wish you all the best with your travels. Sincerely,Hotel Management
The air conditioning didn’t work, there were black little bugs flying around & the bathroom door didn’t shut!
Business response:
Dear Lynn, Thank you for sharing your feedback regarding your recent stay. We deeply regret that we could not meet your expectations, and we apologize for any inconvenience caused. Your feedback has been invaluable in identifying areas that require our attention, and we assure you that we will take all necessary measures to ensure that such incidents do not recur in the future. Your comfort and satisfaction are our top priority, and we hope to welcome you in the future to enjoy the elevated experience you always deserve.Sinc... read more
The room had no dishes or utensils to use. The room was dirty and the bed was horrible. I complained to the manager. She said there was nothing she could do. I immediately checked out and asked for a refund. She said I needed to deal with Expedia for any refund. Horrible experience.
Business response:
Dear Bradley, Please accept our apologies for your allotted suite not meeting your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean, well-maintained room, and we’re sorry for being unable to make that happen for you. We are sorry this issue compromised your plans, and we regret you had to cancel with us. Unfortunately, for any reservation made through a third-party, prepaid booking site, you must make financial inquiries through them. However, if we can assist,... read more
dirty with biting bugs Dirty and woke up with bug bits all over.
Business response:
Dear Guest, We sincerely apologize for the inconvenience and discomfort you experienced during your stay. Your feedback is concerning, and we take cleanliness and guest comfort seriously. Our team will investigate and address this issue promptly to ensure it does not recur. We are committed to providing a much-improved experience if you give us another opportunity. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.