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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
COFFEE Coffee. How can a hotel not have coffee available. I stay all over the Country and no other hotel or motel uses covid as an excuse to not hve coffee. At least put a small coffee maker in the room. When I asked where the coffee is, she said we don't have coffee because of covid, then offered me a coffee pot??? Just absurd. Never again.
Business response:
Thomas, thank you for your review. We regret your disappointment with breakfast not being available during your stay. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. We hope to have another opportunity to host you again in the future. Sincerely, Hotel Management
Mala experiencia El inmueble está muy deteriorado. Sucio había cucarachas y con el tema de pandemia no hacen el aseo de la habitación
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully, you will consider us as your hotel of choice if you are in the area again. Sincerely, Hote... read more
Picture of hotel misleading. Looked newer on website but wasn’t. Not very clean. Office staff was nice. No ice machine. Working on repaving drive in front of room so no place to park by your room. Was unable to change rooms.
Business response:
Thank you for sharing your feedback online. We apologize for the disappointment you had and for letting you down. We will share your comments about cleanliness with our housekeeping team to be more diligent. We are sorry for the inconvenience you had with the construction in the parking. We hope to be of service in the future. Sincerely, Hotel Management
Do not stay here. The pictures show did not match the room. The rooms were not as nice. Bathroom fixtures were old and corroded out. There was mold in the shower and sink. The sink drained were slowly. The handicap shower switch off valve did not work. Both shower heads sprayed all over the place. After walking on the floor with our socks we looked at them and they were black, like the floors have never been cleaned. I talk to management about it they said it was from for travel. It was not because we wiped up the floor in t... read more
Business response:
Thank you for your recent stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We only wish that we could have addressed these issues while you were here so that you didn't leave our hotel with a negative impression. We assure you that what you experienced is not typical, and we ask that you give us another try whenever you return to the area. We look forward to having you visit again so that we can provide you with a better stay.... read more
The hotel is pretty run down. Our sink was literally falling off the wall and it would not drain. We ended up using the kitchen sink to wash hands and brush teeth. The walls are thin and you can hear people next to you, above and below you. The room had a weird smell too.
Business response:
Thank you for the feedback. We apologize that your room was not ready upon your arrival and for any frustration and inconvenience this caused. In times of high occupancy, slight delays may occur, although we do everything possible to keep this from happening. We are grateful for your patience and also your constructive feedback.We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Was told on Expedia when I booked the room that it would be a studio suite, with a separate living area from the bedroom. This was not the case - and the employee that checked us in says they have no rooms like this on their property. The kitchen had nothing in it - no glasses or plates, nothing you would expect from an extended stay hotel. The property also had no ice machine. We had to walk to a neighboring gas station to purchase ice.
Business response:
Thank you for choosing us and for taking the time to post a review. We regret we were not able to meet your expectations and that we were not able to accommodate you in the room of your choice. We appreciate your feedback and will use it to improve our guests' experience. We hope to have the chance to welcome you back and redeem ourselves. Sincerely, Hotel Management
The shower had not been cleaned. There was dirt driblings down the inside wall. I could see water markings like it had not been cleaned ever. The walls in the kitchen, I could tell where the had been construction. I had a tiny bit of toilet paper. I had to go get more from the office.
Business response:
Thank you for taking the time to evaluate our hotel. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We also want to inform you as most of our guests often bring their own bath amenities such as hairdryers and toiletries; these items are available and complimentary at the front desk at any time. Your feedback is appreciated, and we will be sure our front desk communicates this more clearly going forward. Thank yo... read more
The place was poorly cleaned, they didn’t have enough coffee makers for the rooms, the water ran all night and couldn’t be fixed because maintenance doesn’t come in until Monday.
Business response:
Thank you for being our guest. We apologize for the issues in your suite. We will discuss your comments with our housekeeping and maintenance teams for their review and action. We will also discuss your comments about the coffee-makers with our brand leaders. Counting on your kind generosity to accept our apologies, we hope you will allow us to serve you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.