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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place needs major remodeling
Business response:
Bill, thank you for choosing to stay with us. We were sorry to read that we did not live up to your expectations. We will share your comments with our department heads to see where we can make improvements. We hope to have another opportunity to serve you in the future. Sincerely, Hotel Management
I guess I didn’t realize what “extended stay” was. There were sketchy people hanging out at all hours. The linens were not replaced daily. The place was clean and staff was nice. Either the walls are really thin or the guy in the adjoining room snored really loud.
Business response:
Christy, thank you for your review. We are sorry we did not live up to your expectations and that you were disturbed by noise from nearby guests. Our front desk is available to resolve issues, so we are sorry we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. Please know, our housekeeping service is provided once a week for guests staying eight or more nights. For those who are staying for shorter periods of time, services are available for a minimal... read more
Business response:
Robert, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations; please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
This location was quite dirty and gross. I checked in late on the first night. The next morning I woke up to shower and the shower wouldn't work at all. The tub was dirty, the towels had stains on them, and there were absolutely not pots, pans, dishes, or anything in the cupboards. I picked an extended stay specifically so I could make some meals on my trip while I was out here for three days. Wasn't able to do that. I would NOT stay here again. Oh, and the bed was hard as a rock.
Business response:
Benji, thank you for being our guest. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. Your feedback has been discussed with the appropriate team members to address the problems you outlined. We also regret your disappointment with some of our amenities not being available during your visit due to the current circumstances. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Do a better job of cleaning! There was a dirty towel hanging from shower rod, and a big glob of dust and hair sitting next to the TV. The sink faucet looked like it was coming off, and the room smelled like smoke. Room 310
Business response:
Mark, thank you for being our guest. We apologize for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. We truly hope you will give us another chance to prove we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
HORRIBLE Room was dirty blood on walls wasnt clean ac unit was broken. Piss all over the toilet. Stay here alot and it usually isnt like this. Very dissatisfied.
Business response:
Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with a clean stay, and we sincerely apologize for the inconvenience caused. Your feedback will be relayed with our housekeeping associates to work diligently and ensure we are more consistent in our service delivery. Please consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Business response:
Norma, thank you for your recent stay with us and for leaving your rating. We want every guest to have a positive experience, and we are disappointed that we did not succeed in our goals. Although your experience is not typical of the service we provide, we have room to improve. We hope you will accept our apologies, and we look forward to another opportunity to make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.