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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Vanessa, thank you for your feedback. We are sorry for the inconvenience you experienced with the room assigned to you upon check-in. We hope to have another opportunity to serve you better in the future.
Business response:
Thank you for your feedback. We are sorry for the inconvenience you experienced. We hope to have another opportunity to serve you better in the future.
Health hazard- Not Covid friendly Was not sanitary nor healthy and I was afraid they did not sanitize for Covid The room wasn’t clean It smelled like someone just used the bathroom, Toilet reflected the fact that someone had just been in that room, it was dirty and stained Water spots in both the kitchen & bathroom fixtures, sinks and mirror The floor, had chunks of dirt on it! I called the front desk and told him I was leaving I didn’t feel comfortable because of health hazard/Covid and obviously if this room was supposedly... read more
Business response:
Dana, thank you for being our guest and for taking the time to post a review. We apologize for the cleanliness issues you encountered. We are very compassionate to the frustrations you experienced due to the current circumstances. We take your feedback seriously and will promptly address them with the housekeeping team. Thank you again for your patience during this time, and we hope you will consider revisiting us on your next visit to the area. Sincerely, Hotel Management
Got scammed by hotels.com I showed up to check in and they over booked so I had to pay more to get rooms at the other extended stay. Then I got charged for the rooms to.
Business response:
Thank you for taking the time to provide feedback. We are sorry our hotel was overbooked and unable to accommodate you. We offer no excuses for this mix-up, and we apologize for the inconvenience. Unfortunately, financial inquiries on reservations made through a third party, prepaid booking site, must be made through them, and we suggest you contact them directly. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
Loud noises All night and threw the next day, you could hear what sounded like someone throwing a golf ball pretty hard against the side of the building. Not sure if it was the pipes or just someboby being an ass, but didn't sleep a wink.
Business response:
Dan, thank you for sharing your concerns. Please accept our apologies for the noise disturbances you experienced. We are disappointed that we were not aware of the noise problem, as we would have been happy to try and resolve the issue or move you to another suite. In the future, please know our front desk staff is always available to help make the most of your stay. We value you as our guest and regret the inconvenience caused. We hope you will stay with us again. Sincerely, Hotel Management
Business response:
Billy, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management
Decent price and quickly found out why. Staff was very friendly and helpful. The facility was dirty, exterior and interior. Tile floors were filthy, stairwell and walkways also dirty. It is in a convenient location. Overall location looks, feels and smells run down. Needs a good cleaning.
Business response:
Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on impeccable attention to detail in all areas of our property. However, we are glad you liked our friendly staff, convenient location and found us to be a fair ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.