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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't Stay at This Location! I was very disappointed that there was no free breakfast and online, this was not pointed out. Instead, they still advertised free breakfast. Also, no dishes/coffee maker, etc in the room. Had to ask for these. No service. The place is also slightly run down. I had water dripping in a room above me. Water filled up the ceiling light and then came splashing down onto the floor. I also found hair on my pillows that did not belong to me. Don't recommend this particular location. I
Business response:
Karen, thank you for staying at our hotel. We are sorry for the housekeeping and maintenance issues you encountered in your suite and regret the inconvenience caused. We have shared your comments with the appropriate team so we can improve our service and facilities going forward. Also, we regret your disappointment with our breakfast not being available during your stay due to the current circumstances. Please know we have updated information on our hotel's website so our guests can be aware of what we offer currently. We h... read more
Overbooked and uncomfortable. Hotel was overbooked so I did not get the room I paid for. Beds were hard, only 1 towel and no washcloth in bathroom....AC was good tho.
Business response:
Thank you for choosing to stay at our hotel. We are sorry we could not provide you with the suite of your choice and regret the inconvenience caused in the other suite. Please know, towels and linens are exchanged at the front desk. We value your feedback and hope you will visit us again so we can accommodate you in the room that best meets your needs. Sincerely, Hotel Management
Business response:
David, please accept our apologies for not living up to your expectations during your visit. We want every guest who stays with us to have an exceptional experience. We did not make that happen for you, and we are truly sorry. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
It was the worst ever I stayed for 8 days. And the whole time my TV and room phone did not work and told them multiple times and they did nothing about it. Worst stay ever customer service was. Terrible. Never agian
Business response:
Sarah, thank you for being our guest. We genuinely apologize for the maintenance issues in your room and for the lack of responsiveness you encountered. Your feedback will be shared with the appropriate individuals to improve our service and facilities going forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The bed are very hard and did not get good sleep no pool and a little hard to get out of location due to being set back behind a gas station
Business response:
Thank you for being our guest. It was disheartening to know you did not have a pleasant stay with us. We are sorry you were not able to experience a good nights' sleep due to the uncomfortable bedding and regret our location was not convenient for your needs. Thank you once again for your feedback. Sincerely, Hotel Management
The first night was great after that the air conditioner went out and I was without air conditioning pretty much the rest of the time I was there and that was a total of 7/8 days manager said she'd give me a partial refund but you guys need to get in touch with her
Business response:
Dovie, thank you for being our guest and leaving a review. We apologize that the air conditioning in your room was not functioning for the most part of your stay. Please reach out to us for any assistance. We are sorry for your experience and hope this will not deter you from choosing us again, as we would like to make sure you have a perfect stay next time. Sincerely, Hotel Management
Business response:
Matt, we are very sorry we failed to deliver the exceptional experience you deserved. We apologize for not being at our best during your stay, and we hope you will give us an opportunity to restore your faith in us. Sincerely, Hotel Management
Rooms need updating.
Business response:
Greg, thank you for sharing your comments. We are sorry our hotel was not up to your expectations. We will also share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. We appreciate your business and hope to welcome you back for a much better experience. Sincerely, Hotel Management
Business response:
Robert, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.