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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We did not stay. The room was so dirty and shabby we checked out as soon as we saw it. We have stayed at the brand before and it was perfectly acceptable. This location was not.
Business response:
Franklin, thank you for sharing a review. We are sorry for the cleanliness issue you encountered in your room and regret it compromised your stay. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We only wish we would have known about this problem as we would have done our best to ensure you are comfortable. It is unfortunate that... read more
Horrible! There was roof construction being done to the hotel. They tried to put me in the third floor, where the construction was happening. I had to argue with the front desk agent to move my room. The bathroom was dirty with pubic hair. Construction started at 8:00 Friday through Sunday, the nights I stayed there. People go there to sleep, that didn't happen. The front desk agent didn't ask how my stay was when I checked, because I'm sure she knew it was going to be horrible. Neve offered any compensation. Never informed ... read more
Business response:
Thank you for your review. We are sorry for the difficulties you experienced during your stay, and our service and accommodations did not meet your expectations. Your feedback is discussed with the appropriate individuals ensuring we take the necessary steps to improve the quality of not only our service but also our facilities going ahead. We value your comments and truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
nightmare Building under remodeling, dusty room was not clean. No Soap or shampoo, front desk clerks were happy to supply he missing items. No handicapped parking due to the construction. Can't imagine ever staying there again.
Business response:
Thank you for choosing our hotel for your recent stay. We are sorry for the issues you experienced due to our renovations. We understand your frustration with all of the dust, etc. that occurs with a construction project. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The location wasn’t too bad. But the type of people staying there made the stay very uncomfortable.
Business response:
Stephanie, thank you for being our guest. Although you liked our ideal location, we are sorry for any inconvenience you had. Kindly note, our top priority is the safety and security of our guests. Our team is well trained to handle any situation and maintains a good environment. On behalf of everyone here, we invite you to revisit us for a better experience. Sincerely, Hotel Management
Business response:
Thanks for staying with us. We appreciate your feedback!
The car on blocks for two days was not the most welcoming. The hotel room smelled. The sink was unusable.
Business response:
Robert, thank you for the feedback. We truly apologize for the many difficulties you faced during your stay with us. The housekeeping team and maintenance team has been made aware of the in-room problems you described and we will ensure these are taken care of. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
The pillows were stained and unwashed. I bought new pillows, as I refused to sleep on the ones in the room. There was only room service once a week, so you had to take your own towels to the office to obtain new ones. The room smelled musty. The bed was very hard, and made it difficult to sleep. It was over $200 to stay one night.
Business response:
Chris, thank you for sharing your thoughts about your recent stay. We are sorry we failed to provide you the clean and comfortable room that you deserved and regret the inconvenience this caused. We have shared your concerns with our housekeeping team so that they can take the necessary steps. We also apologize for the issues you faced with the comfort of your bedding. We will follow up on your concerns to ensure we are well poised to serve our future guests. We hope you will consider giving us a second chance the next time ... read more
Motel room was run-down with damaged furniture and sticky floors. For what you get the price should be a lot lower. Would not stay there again.
Business response:
We truly apologize for the many difficulties you faced during your stay with us. The housekeeping and maintenance teams have as been made aware of the in-room problems you described and we will ensure these are taken care of. We will also share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent ... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.