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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room 145 has Bed Bugs I got bit all over my arms and chest, that is not good in fact that very bad
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
Do not stay here Dirty, unsafe, mold on shower curtain
Business response:
Mary, thank you for evaluating your recent stay with us. We are sorry for not living up to our commitment to clean, fresh accommodations during your stay and the inconvenience it caused. We are working with our housekeeping department so that they are more diligent going forward. Please know our top priority is the safety and security of our guests, and our team is reliable and well trained. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Mana... read more
Nothing. The place is very disgusting and dirty. The smell is very bad.
Business response:
Thank you for taking the time to review your experience and letting us know how we can improve. We are sorry for the disappointing stay and cleanliness issues you experienced. Our housekeeping team is doing a full inspection of all our suites as a precaution, and we have relayed your comments with the team. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Rude staff, gross rooms, and inaccurate pictures I can not stress this enough: Do not stay here. We booked this based off of moderate reviews and pictures that we assumed would otherwise suggest at least a comfortable stay. A coworker mentioned he uncovered a number of reviews spanning many months of bed bug infestations and overall bug problems on another site. Naturally, we didn't want to risk this, so we went to cancel an hour before the cutoff - this feature didn't work on hotels.com at all, so we drove to the hotel itse... read more
It was cheap. We're stayed two nights only because we' had no where else to go. After being in the room an hour on day 1, we're called to chance rooms but were told the motel was sold out. But cheap doesn't make up for the following: - the "non smoking" room smelt like an old bar room - the stair well out side our room smelled like urine - my wife saw a 3" cockroach in the kitchenette srea - there was dog poop on the sidewalk 3 doors down (we were on the 3rd floor too) that wad there over 24 hours - we're were told not to us... read more
Business response:
Please accept our most sincere apologies for the odor and cleanliness issue you encountered while you were here. Your experience has been immediately discussed with the housekeeping department, and we are working closely with them in an effort to improve our service levels to ensure such incidents do not repeat. We hope to have another chance to deliver you an exceptional visit. Sincerely, Hotel Management
No Clean Rooms Queen rooms showed available but when I checked in none were clean, so I reserved a King room got my key and opened the door a 2 people were already staying in the room and said that this encounter was not the 1st time someone else had been checked into their room during their stay. Went back to the front desk and was then given a double room because no other King rooms were clean. Not a good experience.
Business response:
Adrian, thank you for posting a review. Please accept our apologies for the issues you experienced in the rooms you stayed in. We have shared your feedback with the housekeeping team, and we have taken actions to ensure that we do not repeat these problems going forward. It was disappointing to read about the problems you experienced during check-in. We have discussed this with our team to make sure that this doesn't happen again. We want to get it right every time and will continue our efforts to make this happen. We hope y... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.