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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall dirty room Refrigerator had mold on it .cups were under the bed from a previous guest .The pillow cases were dirty we went and bought our room
Business response:
Stephanie, thank you for choosing to stay with us. Please accept our sincere apologies for the cleanliness issues you encountered in your accommodation. Our housekeeping staff takes pride in what they do daily, and we also have procedures in place to double-check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management
The font desk staff is great, but I have been here for more than 3 weeks and this place refuses to give me a cleaning service. I was told that because my reservations were less than a week at a time that I wasn't allowed it. However, this last reservation has been 10 days. I paid almost 800$ for this past 10 days and they still refuse to provide cleaning service. My room isn't extraordinarily dirty but I sure could use a bedding change and a vacuum after 3 weeks. I have mentioned this to the front desk many times, and they a... read more
Business response:
Dear Guest, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
I resent the notion that i have to pay for a stay that I did not even check in for. I made the reservation after 6:00 PM when I decided to find a place near work so I would not have to drive for a special meeting on the weekend. My wife was going to join me later. When I finally found the place (practically invisible -- no lighting) and very seedy. So I decided to go home. Orbitz tried to help get the reservation removed but because the night manager was so disagreeable (he insisted that since it was after 6:00 PM -- I made ... read more
Business response:
Thank you for the review of your stay. We are sorry for the issues you experienced while canceling your reservations and regret the inconvenience caused. Please reach out to our front desk so we can review the charges and rectify any billing errors. We hope to accommodate and make it up to you in the future. Sincerely, Hotel Management
Completely Disappointed! I was in Scottsdale and expected quality, but had the opposite experience. The chair in our room was gross, so we had to put a towel over it to sit on it. The bed only had three pillows. Their was a full kitchen with no glasses or dishes. Those had to be requested. Their was no lotion. What hotel does not have a tiny bottle of lotion in it? The kitchen counter was stained and the air conditioner was so loud I thought it was going to blow. Continental breakfast was a joke. The first day their were sma... read more
Business response:
Thank you for the feedback. We are sorry for the disappointment you had with our hotel policy. Your concerns regarding maintenance and cleanliness in your room will be shared with the appropriate associates to ensure a better experience going forward. We also regret our breakfast offerings were not of your liking and will share your comments with our brand leaders for future implementations. We hope for an opportunity to redeem ourselves whenever your travels bring you back. Sincerely, Hotel Management
Dirty
Business response:
Thank you for being our guest. Please accept our sincere apologies for our hotel not living up to your expectations. Cleanliness is a top priority to all of our employees, and we do not take cleanliness issues lightly. We will address this matter with our housekeeping team and with the department associates in order to ensure changes are made immediately to solve these problems. We hope you will consider giving us another opportunity to serve you in the future. Sincerely, Hotel Management
Not a repeat Desk clerk was rude upon check in this time. Staff was rude on multiple occasions.
Business response:
Spring, thank you for being our guest. We are sorry our staff was rude to you and that ruined your stay. Your feedback will be shared with the appropriate team members to improve our service going forward. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Not this location again. Bed was hard, AC kept cutting off and on and the smoke detector kept chirping. Originally checking in was a hassle because I don't have a traditional checking account and almost did not get the room I prepaid for.
Business response:
Dear Wesley, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.