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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff was nice. The rooms need to be updated. Everything was old, worn out and outdated. I expected a facility in a much better condition given that it is located in Scottsdale. This location was recommendation from someone familiar with the area. Although the outside looked fresh and new, the inside was totally opposite. I do hope the owners do a complete refresh for the rooms.
Business response:
Thank you for choosing our hotel. Although our location was ideal for you, we apologize for the poor condition of our hotel. Please be assured that we have alerted our maintenance staff to your concerns, and we will be more proactive replacing, repairing items that are beginning to show wear. We hope you will return so we can make it up to you. Sincerely, Hotel Management
Just OK Paper thin walls -Dark Helped sleep but dull in Daytime
Business response:
Thank you for being our guest. We are sorry for the unpleasant stay you had with us and for the issues you encountered. We wish we had the opportunity to address the problem while you were here as we would have done our best to ensure you were comfortable. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
location was great ,only place that had availability ..
Business response:
Thank you for being our guest. Although you liked our location, we are sorry if you had any inconvenience. We hope to welcome you back soon so that we can earn a higher rating. Sincerely, Hotel Management
Staff is plain rude. There is no hello and welcome when you enter the front desk area and staff seems unhappy and don’t want to be there and don’t care if you stay or leave. First time there and won’t be coming there again.
Business response:
Thank you for choosing us for your recent visit. We are truly sorry for the experience you had with our front desk. We strive to provide excellent service from each member of our team, and we are grateful for feedback that helps us improve our services. We have shared your concerns with the appropriate individuals to ensure this does not happen again. We appreciate your patience and hope you will consider staying with us again. Sincerely, Hotel Management
First room smelled of urine. They moved us to another room. Bed was HARD, pillows were either lumpy or flat. No hair dryer in bathroom, no coffee pot in room, air conditioner did not have a constant fan setting so room was hot/cold/hot/cold all night as it noisily turned on and off, neighbors ac unit could be hears doing same, could hear neighbor moving around and finally getting up to shower, work trucks arrived at 4:30 am with their back up beepers going off (they continued until i left), sounded like the traffic was drivi... read more
Business response:
Thank you for evaluating your stay with us. We apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking necessary steps to prevent such situations from happening again. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Staff was inattentive and condescending. What happened to customer service?
Business response:
Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations. Our team prides itself on delivering wonderful hospitality, so we are sorry this was not your experience with us. Your feedback is important to us, and we will use it to improve our services going forward. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dreary, gloomy, room smelled. Checked out immediately and got refund. We
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.