Extended Stay America - Phoenix - Scottsdale - North

Business response:

Thank you for being our guest. We apologize and are disappointed to read our hotel’s service and facilities did not provide the value you were hoping for. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, to ensure cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit ... read more

Business response:

Thomas, thank you for being our guest. We are sorry for the disappointment you had with our breakfast. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay with us. We apologize for the noise you experienced while you were here and that you feel we did not merit the rate you paid. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. Also, know we conduct regular surveys to make sure we are competitively priced with hotels of the same caliber in our area. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel... read more

Business response:

Joe, we sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Although you were pleased with the bed in your room, we apologize for the cleanliness and noise issues you encountered while you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re working with them to be more diligent with our efforts moving forward. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Ricardo, thank you for staying at our hotel and for letting us know about your experience. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management 

Business response:

Thank you for staying at our hotel. We are sorry you were disturbed at night by noise from other guests of the hotel and regret the inconvenience it caused. We wish we would have known about this issue while you were here as we would have done our best to ensure you were comfortable. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Kathie, thank you for sharing your experience. We are sorry for the maintenance issue you encountered while you were here and regret the inconvenience it caused. Your feedback has been shared with the appropriate team so that we can improve our future guest's experience. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

Clayton, thank you for being our guest. We are disappointed to read your review and offer our sincere apologies for the poor service you received from our associates while you were here. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management