Extended Stay America - Phoenix - Scottsdale - North

Business response:

Although we make every effort to be perfect, sometimes we fall short. We are sorry to know you didn’t like our housekeeping policy. Kindly note, our housekeeping service is designed for a home-like stay offering guests minimal intrusion, but we are happy to offer it to you at a minimal fee. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management 

Business response:

Lee, we are sorry for the unpleasant stay and for the issues you had in your rooms. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management 

Business response:

Mike, thank you for reviewing your stay. We are sorry you were unhappy with our breakfast offerings and apologize for the issues you had in your room. We wish we would have known about these issues as we would have resolved the problem by changing your room. Also, your concern has been shared with our brand leaders to determine new offerings. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management 

Business response:

We are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management 

Business response:

Thank you for your rating. We are disappointed to know you had an unpleasant experience. Please consider staying with us again as we would love to provide you with an excellent visit in the future. Sincerely, Hotel Management 

Business response:

Robert, thank you for staying with us. We never want our guests to leave unhappy, and from your rating, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management