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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't even think about staying here! got there very late, due to a flight delay. they had our reservation, but had NO clean rooms! So, we had to search for another place to stay at midnight! Very poor service!
Business response:
Gary, our job is to provide a clean and comfortable hotel experience for our guests. We can't apologize enough for the cleanliness and service issues you described of your stay. We appreciate your valuable feedback and for bringing this to our attention so we can review this with our team and ensure it doesn't happen again. Thank you for your patience and forgiveness. I hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Not impressed THae place was really dirty. A lot of hygiene work has to be put in.
Business response:
Lydia, on behalf of our entire team, please accept our sincerest apologies for the cleanliness issues you had in your room and we regret the inconvenience this caused. We are working with our housekeeping team to tighten procedures to ensure that we deliver a superb stay every time. Again, we apologize, and we hope to have another chance to impress you all during your future visit. Sincerely, Hotel Management
Horrible Dirty, noisy, room in bad shape Location is the only thing good about this place
Business response:
Mia, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Dirty Room was dirty the had some kids dirty finger slime all over it, food stuck on the tables, ac did not work , no do not disturb sign, housekeeping walked in on me and my wife wile we were in bed
Business response:
Cory, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you and your family. Sincerely, Hotel Management
Very disappointing Check in took over an hour, AC didn't work, room was dirty. We were able to switch rooms but that room was also not clean. Would not stay there again.
Business response:
Thanks for being our guest. We apologize for the service issues you encountered while being here and the inconvenience they caused. We will certainly share your problems with our respective team members to ensure the same is not repeated. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Headache Checkjng In Other than the Long Wait at Check In. .Room was close to All events we were going to . Room Was Comfortable .All was Okay Until we Went to Bed And Heard the People that live in the Upstairs room Moving that Weekend we Stood there..
Business response:
Michael, thanks for sharing your review. Although you liked our location, we are sorry for the inconvenience you experienced with regard to the check-in and noise issues. Your feedback is very important to us as it will help us to better serve our future guests. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Wasn’t a place for me Garbage was over flowing out side by the stairs to get to room. Found toenail clippings on bathroom floor along with hair in the tub. Comforter on bed looked like nothing a second hand store would put out No hot water. Just disappointed especially for area it’s in
Business response:
Jody, it is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
It was a horrible experience!!!! There were so many things wrong that there is not enough room or time to write them all. This Hotel should be shut down and demolished.
Business response:
Thank you for staying with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We are very sorry your stay did not live up to your expectations, and we hope you will give us another opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Julie, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.