This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jeffrey, thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Lousy Hotel run down, electrical outlet in kitchen didn't work.
Business response:
Thank you for choosing us. We are sorry for the issues you had with our electrical channel in the kitchen and regret the inconvenience it caused. Your feedback has been discussed with the maintenance team to take care of the problem and fix it immediately. Thanks again, and we hope to host you back for a much better experience. Sincerely, Hotel Management
Horrible, horrible, horrible! We left as fast as we could and moved to a different hotel. Filthy dirty, inside and out. This property is not maintained, the rooms are old and filthy, bathrooms were dirty, furniture is falling apart, and not kitchen wares in the room like advertised - if you need pots/pans/plates/coffee maker, you have to check it out at the front desk! No hair dryer, no housekeeping (once a week), and to get new towels, you have to take your used ones to the front desk! Photos are not at all accurate, and th... read more
Business response:
Paige, thank you for feedback of your recent stay. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and we are very sorry that did not happen when you were here. we are very concerned about your experience and have immediately brought this to the attention of our housekeeping for review and action. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make th... read more
Everything is quite old and needs updating. Also0 no hair dryer in the room.
Business response:
David, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Beat up hotel room and hotel Hairs all over the bathroom. Big hole in the shower head spout. This place is hard to locate as well!! Needs a remodel ASAP ekkk
Business response:
Please accept our sincerest apologies for the cleanliness issues you encountered while here. Please be rest assured that your comments have been taken as a learning tool and have been shared with the housekeeping team in an effort to improve our service. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
The only thing this hotel has going for it is the location.
Business response:
Please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We're sorry for your experience. On a positive note, we are happy you liked our location. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Pay $20 more to stay some where nicer The lobby is just a room with a desk and a front desk agent that is brand new with no training Or she just had no idea what she was doing. There is no breakfast. There were boxes of discarded medical supplies outside rooms.
Business response:
Thanks for choosing to stay with us. We truly care about delivering excellent service to all of our guests, and we are sorry for the issues you encountered. Your feedback has been shared with every department involved. We are working hard to convey the type of hospitality that you should always expect from us, and we hope you will give us another chance on your next trip to the area. Sincerely, Hotel Management
Mini vacation The bathroom sink basin plug did not work to hold water. The bath tub drain plug was corroded and would not fit into the drain. The water spot in the tub was loose and about to fall off. There was a stove top and sink, but no pots or pans to use. What a waste. Otherwise, the room was acceptable.
Business response:
Thank you for sharing your experience with us. Reviews such as yours allow us to make changes and improvements to better serve our guests. We apologize for the inconvenience caused by the maintenance issue. Our engineering team has been alerted to check and repair the unit right away. We are sorry we were not aware of this during your stay as we would have been happy to move you to another room. To ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rath... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.