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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
no coffeemaker the girl behind the desk was very welcoming with a friendly smile and tried to be very accommodating, however, the amenities left alot to be desired.. Had to ask for a coffee maker, no cream, no cups... the vending machine didnt work properly... I doubt if i would stay there the next time i visit that area
Business response:
Thank you for your review of your stay. We apologize for not living up to your expectations, and we appreciate you taking the time to provide specifics about the problems that inconvenienced you. Your valuable feedback will be shared with our team to prevent such mistakes going forward. We hope you will give us another opportunity to prove we can do better on your next trip to this area. Sincerely, Hotel Management
Good location, baad hotel No hair dryer, no hangers, uncomfortable bed. Would not stay at Ext Stay again.
Business response:
Thanks for being our guest. We apologize you couldn’t experience a good night’s sleep due to the bedding issue. Our guests often bring their personal items, so that's why our hair dryers and other toiletries are available upon request at the front desk and complimentary. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Business response:
Donald, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
I really don’t know where to start... We checked in around 5:00pm. The first room we were given was 115. We moved our bags from the car to the room. I then went into the bathroom and discovered hair in the shower and dried urine on the toilet rim. I did not bother to check anything else in the room. I went to the office and explained the issues. The staff apologized and gave us Room 140. This room was not much better. The rug was stained and had debris left on it like it had not been vacuumed between guests. The bed skirt l... read more
Business response:
Keith, we apologize for our not handling your issue with empathy and with satisfaction. Your comments have been shared with our department heads to come up with an action plan for better training of our staff. We are also sorry for the cleanliness issue you encountered. Your concerns will be shared with my housekeeping staff to make sure this is not repeated. We would like to regain your trust and hope to serve you again in the future. Sincerely, Hotel Management
Business response:
David, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Too dirty to stay but got a full refund I ended up checking out straight after I checked in. They were really nice about it and gave me a full refund. I can't believe how dirty the room was and in terrible shape. The shower was leaking. Would have been fine for maybe $60/night but definitely not over $100 - yikes. But - to their credit they were very understanding and I was able to leave without any issue.
Business response:
Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return to the ar... read more
The room is filthy, but the staff are friendly. The place is also smelly and loud.
Business response:
Thank you for sharing your thoughts about your stay with us. We sincerely apologize for the cleanliness and noise issue you encountered during your visit. We are sorry that your room was not in the spotless condition it should have been, and even more so our associates were not attentive to your needs. We take these issues very seriously and will discuss your concerns with my entire team so that we can provide a much better experience to our future guest. We hope you will consider giving us a second chance the next time you ... read more
Never again Grounds, sidewalks, stairwells, were nasty, dirt, garbage, cigarette butts everywhere, first 3 days the garbage cans by stairwells, were overflowing, bags were torn and garbage everywhere. Took 3 days for garbage to be hauled off. , 1 out of 6 dryers worked and 1 out of 4 washers worked in laundry... i guess even tho it was kitchette, you must ask for coffee pot and dinner ware....
Business response:
Thanks for staying at our hotel. We are sorry for the cleanliness issue you experienced and regret the inconvenience caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
We checked in but checked right out First impression was appalling. Filthy and disgusting. Shady characters hanging around the property. More like a halfway house than a hotel stay. I would not recommend staying here with a child. Save yourself.
Business response:
Thank you for staying with us. We are sorry you did not feel completely secure at times. We take the safety and security of all of our guests very seriously, and our well-trained front desk staff has all information for your convenience and can provide to our guests. Plus, we can offer help with transportation and directions to various places of interest. We hope you will stay with us again for a more relaxing experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.