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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Budget hotel If you are looking for something mid range its OK. I would not recommend. Outside was very dirty and not the kind of surroundings I wanted my 11 year old son around. Some less desirable people stay here. More of a low end hotel, kind of gross. Beds are terrible and rooms are dingy.
Business response:
Please accept our sincere apologies for the issues you encountered and regret the inconvenience they caused. We regret not meeting all of your expectations and rest assured that corrective actions are being taken within the respective departments. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope to have a future opportunity to restore your confidence in us. Sincerely, Hotel Management
No waste paper basket in room. Very hard bed. Rooms very noisy starting at 6:30am
Business response:
Thanks for being our guest. We apologize for the noise issue you experience and regret the inconvenience caused. Please note, our front desk is available to resolve issues, and we are sorry we were not aware of these problems as we would have been happy to resolve or move you to another suite. Thanks again for being our guest, and we hope you will return to have a much better experience on your next trip. Sincerely, Hotel Management
Business response:
Brent, please accept our apologies for problems that inconvenienced you. You deserved a comfortable and stress-free stay, and we hope to have another occasion to provide you with the hospitality and outstanding service you should have experienced during this visit. Thank you for being our guest. Sincerely, Hotel Management
Shaven hair all around the faucet, kitchen cabinets were stained with dry food. AC wasn’t going below 74...at least the bed was clean. And no ability to rent movies on TV. Very disappointed.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Bad review
Business response:
Shaw, we are terribly sorry for falling short of expectations during your visit. Our front desk is staffed 24/7 to respond to requests and resolve unexpected issues. We are especially sorry if you reported an issue and we still failed to respond. Please consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
This hotels is listed as a nonsmoking hotel yet the cigarette's buts are everywhere. They should at least sweep them. The commun areas are really dirty. The room was okay, but this is the first hotel i have ever stayed at that had not provided shampoo. There was no hair dryer and when I asked for one i was told one was not available.
Business response:
Thank you for your feedback. We apologize for the cleanliness issue you experienced which led to a disappointing stay. As we are an extended stay property, we keep the kitchenware at our front desk, although we provide this service at your request for a minimal fee. We have discussed your feedback with our team members to ensure we make our guest aware of this policy on arrival. On behalf of everyone here, we would like to serve you again in the future. Sincerely, Hotel Management
Filthy, dirty hotel. Floors, sidewalks, carpets need to be cleaned thoroughly. No shampoo in the shower, only bar soap. I would not recommend this hotel to anyone.
Business response:
Thank you for staying with us and for the review. We are sorry for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Only if you have no allergies.. Animal hair in the room. Claw marks on the furniture.
Business response:
Thank you for staying with us and for the review. Please accept our apologies for the cleanliness issue you experienced in your suite while here. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your feedback has been shared with our Housekeeping staff to make sure this room receives a deep cleaning. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
I was left with bug bites all over my body , The hotel had an issue with the keys working in the doors. Then I left and the next day some type of insect had left me with bug bites all over
Business response:
Thank you for being our guest and for taking time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. As your review is anonymous, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.