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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay somwhere else It is a dump and should have cost about around $29.99 not $179.
Business response:
First and foremost, we apologize for the inconveniences you experienced. We hope you will give us an opportunity to make this up to you on a future stay. We are confident you will leave with a more favorable impression. Sincerely, Hotel Management
The most horrifying lodging experience of my life I knew it was not going to be a good experience when I arrived and a gang was gathering to meet and play loud music in the parking lot. When I got to the room, it was way worse than any experience I've ever had; bare mattresses, an old tennis shoe, a bottle of pills, food stains on the counter, maggots in the refrigerator, poop in the toilet, refrigerator parts in the shower, stains in the carpet. I can't even describe the horror.
Business response:
We are disheartened to read your review. Please accept our sincere apologies for the problems you encountered and the inconvenience they caused. You deserved a clean, comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we have discussed your feedback with our concerned teams to identify why we failed so we can prevent these issues from reoccurring. We hope you will give us a second chance to deliver the type of experience you should alw... read more
Needs an update Facilities are old and in need of updating and painting. Had problems with our first room with the door lock. We had to move the following day but a lot trips from the lobby to the room because staff had to open our door with a hand held programming device. The staff was very cordial and helpful. All four people we interacted with were great, the sorry state of the building was the problem. The morning "breakfast" was sorry.
Business response:
Thank you for being our guest. Although you were benefited with our convenient location, we are sorry for the inconvenience you had with our property. Your feedback has been shared with the appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, we will focus our energies on delivering the best service in the area, and we hope you'll make plans to stay with us again! Sincerely, Hotel Management
Way over priced: Dirty, unkept place that should’ve had a sign out front saying $69.99....not the $225 rate I paid.
Business response:
Jerry, please accept our sincere apologies for the issues you experienced. I truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Wow There was only one person when I was checking in that evening so it Took over 30 minutes to check in. There was hair all over and no dishes were available not even plastic cups. And I have never in my life spent $150 plus on an extended stay
Business response:
Marcy, thanks for being here. We are sorry for the cleanliness and service issue you had while here and regret the inconvenience caused. Please know to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the suites. Your comments have also been shared with the respective team members to improve our facilities moving forward. It was a pleasure having you as our guest, and we hope to have the opportunity of welcoming you back so... read more
About the same as a youth hostel-so don't overpay Was pretty stunned at the total lack of amenities here. Kitchen gear had to be secured from the front desk rather than having it in the kitchen - including basics like cups! For an 'extended stay' place I thought it would be far more welcoming. One paper plate with a mostly eaten slice of pizza and a big gulp type cup remained on the stairs for the entire time during our 4 day stay. Stunning. If I had paid hostel prices I would have thought, well, OK. But I did not and I thin... read more
Business response:
Thank you for staying at our hotel. We apologize for the cleanliness issue you experienced while here and that you were unhappy with our hotel policy in regard to kitchenware and regret the inconvenience this caused. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Management
Business response:
Please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We hope to have the opportunity of welcoming you again so we can provide you with a better experience. Sincerely, Hotel Management
Cheap, for a reason I guess. When I checked in the lobby smelled a little like urine. This hotel is in a very nice area so I expected more. I found a piece of thick tubing that looked like maybe it was fashioned to smoke something with, but I could be wrong about what it was for. You'd think they would have cleaned it up at some point though. They have 4 washers, 2 of which were broken, the "working" one I used didn't run a spin cycle so my closes were soaking wet so I had to wring them out. They also have 8 dryers, 7 of whi... read more
Business response:
Rocloe, thanks for evaluating your experience. Although you found us to be affordable, we apologize for the cleanliness issue you had in your room and that you were unhappy with the facilities we offer. We take pride in providing a clean, fresh environment for our guest and we are sorry we overlooked something during your stay. Your comment has been shared with our Housekeeping staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely, Hotel Ma... read more
The best part was friendliness of staff, early check in, and location. Room was not satisfactory in term of cleanness, phone did not have wire connection so it was not useful. In the bathroom, the vent looked broken and unattractive. The next day, I asked for shampoo and the front desk staff apologized for not having one to provide.
Business response:
Please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with our housekeeping and maintenance teams to take corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.