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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smokey smell This was a nonsmoking room. I do not believe anyone had been smoking in the room. It did not smell like tobacco, but smelled like someone had cremated something they cooked in the kitchen.
Business response:
Thank you for sharing your candid evaluation. We are pleased to know you liked our location. However, we apologize for the smell you experienced on your stay. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our guests. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Very Disappointed What a horrible bed and a horrible breakfast. I expected so much more from a hotel located in Scottsdale. The first room I was booked in, I opened the door and the bed was completely unmade as if someone had just slept in it. The bed was as hard as a rock and the quality of the room was very disappointing. Couldn't even get on WIFI even after calling the front desk for help. Don't think I will stay at this chain again.
Business response:
Chad, we apologize for the issues you encountered during your stay at our hotel. We take comments like yours very seriously as we are committed to providing a pleasant experience to all our guests. We are looking into the matters with the concerned team members and hope to welcome you back for a much better stay next time. Sincerely, Hotel Management
NOT recommended I visit Scottsdale a few times a year as I work remote but visit my office headquarters every few months. This is the first and LAST time I will select this hotel. Its dirty, old, outdated, and the manager was extremely rude. Its worth spending a a few more dollars to get a better experience.
Business response:
Thank you for being a guest at our hotel. Although you liked certain aspects of our hotel, we apologize for falling short of your expectations and the issues you encountered while being here. Your observations have been shared with appropriate individuals in our organization with an effort to improve our future guest experiences. Please consider giving us another chance to make your next stay an enjoyable one. Sincerely, Hotel Management
Never booking here again Filthy, dumpy hotel. The manager is one of the rudest "hospitality" people I have ever come into contact with. I guess you get what you pay for.....Cheap hotel = bad experience.
Business response:
Thanks for being our guest. Although you liked our convenient location, please accept our sincere apologies for the issues you experienced. We truly hope you will give us another chance to prove that we are committed to providing outstanding stay and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
filthy dirty..... Arrived late at night, the room was filthy, hair in the bed, hair in the showers, no housekeeping service to the room for the 3 days I was there. I spoke to the housekeeper the morning after and nothing was done....Her excuse at the end was that management told her to go to another room. I would NEVER stay there again. I appreciate it is a pet friendly motel, but the dirt in the rooms was human hair... not acceptable at all. Also they said there was WIFI and there wasn't. They offered no help to improve the... read more
Business response:
Keren, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the concerned teams to take the corrective actions. We hope you will consider giving us another chance to make it up to you at a future date. Sincerely, Hotel Management
Needs improvements The sheets on the bed had small blood stains. The cleanliness outside if hotel not very good. The construction next door was a bit loud. Several other things we didn't like. Thank You
Business response:
We apologize for the noise and cleanliness issues you encountered while you were here. We have shared your concerns with regard to cleanliness with our housekeeping team to prevent this from happening again. We hope we have the chance to make it up to you at a future date. Sincerely, Hotel Management
Filthy smells like cigarette smoke Arrived late 10 pm as we walked the facility it was filthy too late to go anywhere else. Expected more considering the part of town we were in
Business response:
Casey, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
dirty old-fashioned no hd, 10 channels, no paper/pen to write messages, dirty walkways they really need to upgrade
Business response:
Thank you for your feedback. Although you liked our location, we certainly apologize for the issues you experienced with your television channels. We make every attempt to create a home away from home atmosphere and we understand your frustration of not having your favorite channels for you to access. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until those plans are approved, our goal is to deliver the best service of any hotel in the area... read more
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can prove this is not typical of our usual service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.