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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nothing in room- no cups, dishes, hairdryer. Must go to lobby to get anything, lobby opened after my breakfast meeting. Not a great set up.
Business response:
Your review recently caught my attention. I am disappointed at reading how our policies were an inconvenience for you during your stay. While your review is being sent to corporate, we will do a better job of making sure guests are fully aware of our amenities and policies. Thank you for bringing this to our attention. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Wouldn't recommend The rooms are old and outdated. Air conditioning leaked non stop. Stains all over the blankets. Room smelled bad. Staff was friendly, location was good.
Business response:
The staff and I read your comments about your stay with us. Please accept my apologies for the AC issues and the odor in the room. I will work closely with our staff to fix these issues and come up with better preventive measure to make sure guests are having a pleasant stay at our hotel. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Good location, but dirty At 3 am someone was banging on room doors for over an hour. Sketchy
Wedding in Arizona Supposed to be smoke free, had to sign ridiculous paper about not smoking and every time I left room or returned, there were people smoking right outside their rooms. AC units pulled smoke odor into rooms.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that we didn't meet your expectations. To prevent this from happening again, our team will be more proactive in making sure guests are off the property if they want to smoke. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
the front desk shuts down at 10:30! there is no daily maid service. no toiletries in the room. they only offer soap and shampoo, and you have to ask for shampoo - no conditioner, no lotion. nothing in the kitchen. not even a cup, spoon, or glass. breakfast was a joke, instant oatmeal and granola bars. beds are uncomfortable. nicest thing about the entire room was the bathroom floor. We would have checked out after our first night, but we had no time to find another option. price did not reflect value, should have been much ... read more
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that we didn't meet your expectations, especially the lack of toiletries and uncomfortable bedding. To prevent this from happening again, our team is taking the comments and work on bettering ourselves. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Horrible Place to Stay My husband and I booked this hotel for three nights during our recent trip to Scottsdale. It was located in the area we needed to be and the rates were decent given the last-minute nature of our reservations. However, we were extremely disappointed with this hotel and decided after one night to check out early, even though we prepaid and would lose the money we paid for our stay. The hotel is not even a hotel, it is a motel. The non-smoking room we booked smelled strongly of smoke and pet odor. The she... read more
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that we didn't meet your expectations. To prevent this from happening again, our team is taking the comments and work on bettering ourselves. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Excelent location...thats all. The grounds are dirty.dog poop everywhere. Not even an ice maker in the motel. You can hear everything going on next door and outside. The only good thing is the location.
Business response:
Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that we didn't mean your expectations. To prevent this from happening again, our team is taking the comments and work on bettering services. The staff and I appreciate your comments, as it will only help us to improve. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Not a nice hotel, same quality on a Motel 6 I was able to sleep in the room just fine but the quality was not what I'd expect from an extended stay. In edition, I had called a number to book at another hotel and I had no clue it was Expedia that I reached so I thought I was going to be staying in a different hotel. Either way, it was cheap but for 10 bucks more a night you can find much nicer.
Business response:
Thank you for taking the time to write a review of your stay. I am sorry to hear that the room was not up to your standards. To ensure your experience is not repeated, going forward we will check the status of the rooms. I am grateful for the feedback you provided so we are able to continually improve our hotel. Thank you for choosing our hotel. We hope we have the opportunity to see you again in the future.
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,996 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.